Payments Operations Specialist

Zelis Healthcare, LLC
United States, New Jersey, Morristown
340 Mount Kemble Avenue (Show on map)
May 05, 2025
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts-driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Payment Operations Specialist will support Payments products and services. This position will resolve issues independently and work with minimal supervision plus act as a resource to assist other Payments teams and work on special assignments What You'll Do: Manage and respond to incoming email inquiries from medical providers and payers regarding new and ongoing payment processes, ensuring clear, accurate, and timely communication. Apply sound judgment and critical thinking to resolve email-based issues, escalating complex or unusual situations to supervisors or managers when appropriate. Monitor email trends and frequently asked questions to identify coaching opportunities for Client Services and offsite vendor leadership teams. Serve as a role model by consistently demonstrating professionalism, accuracy, and adaptability in all email interactions. Identify and recommend improvements to email workflows, communication strategies, and knowledge resources, helping to enhance overall operational efficiency. What You'll Bring to Zelis: 6 months experience as a Client Service Representative or equivalent. Excellent telephone and client service skills. Excellent verbal and written communication. Possess a strong understanding of Healthcare payments-related systems, processes and products. Troubleshoot complex client issues. Computer proficiency and technical aptitude with the ability to utilize Zelis Payments proprietary system and MS Office applications such as Word and Excel. Work on assignments that are more complex in nature in which judgment and initiative are required to make recommendations or resolve problems. Attention to detail and concern for impact is essential. JIRA and Salesforce experience preferred. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. Disclaimer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.