Lead Account Services Specialist

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. Verizon is positioned to lead the "Fourth Industrial Revolution" (4IR) with the emergence of technologies like our best-in-class 5G network and the Internet of Things (IoT) to impact a wide variety of industries such as healthcare, education, manufacturing, public safety, government, and many others. We are in the midst of historic breakthroughs in connectivity and mobility to blend the physical and the digital through cutting-edge technologies such as virtual reality, augmented reality, artificial intelligence, autonomous vehicles, nanotechnologies, 3D printing, wearables, and advanced robotics. As part of this team, you will play a critical role in our network transformation through building a unified network across all lines of business and maintaining the technology that keeps millions of our customers connected.

The Managed Services Activations team is seeking a motivated Implementation /Project Coordinator that can work with a number of teams to successfully implement a customer's network. The Coordinator needs to work effectively and efficiently to deliver service to the customer with minimal delay.

The Managed Services Implementation Coordinator is responsible for executing the domestic and international implementation schedule for Managed Services activations. Duties include processing Managed Service Orders, tracking equipment and site milestones, and coordinating dispatches for the installation of customer premise equipment with Verizon field operations and third party vendors. The Implementation Manager is responsible for data integrity and order status updates. Work assignments are made on a customer and project basis allowing the Coordinator to focus on customer needs while supporting Project Managers and Order Managers.

Responsibilities include:

• Review and validate the scope of managed projects

• Track, monitor and help drive Customer deliverables related to a managed order.

• Collaborate with Sales, Solution Architects and Ordering Teams to help facilitate the creation of orders related to a managed project.

• Lead PM helps to ensure that appropriate resources are assigned to a project and the individual orders.

• Run internal and external (customer facing) calls

• Document timeline, implementation path, priority sites, and special instructions

• Monitor orders for equipment and circuit delivery

• Track project milestones and update order status

• Provide weekly project status (communication & client management)

• Schedule implementations with the customer and necessary internal resources

• Monitor sites for management acceptance and facilitate issue resolution

• Review of lessons learned and create action plans

• Ensure Order Closure and Billing

You thrive in environments where critical thinking & technical expertise are key to driving the success of multi-product service implementations. No stranger to succeeding in a fast-paced environment, you juggle competing priorities with ease. You enjoy solving problems with a knack for digging into the details to determine root causes, quantifying impact, and pursuing impactful solutions. People count on you for your ability to build relationships at all levels and communicate clearly to business and technical audiences alike.

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant experience required, demonstrated through work experience and/or military experience.

• Experience in Project coordination

• Strong knowledge of Telecommunications

• Four years of experience with service providers

• Strong attention to detail

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Additional Job Description
Responsible for providing implementation support for a portfolio of clients. While a main point of contact and responsible for project and order implementations, tends to be more reactive to their clients with some work being transactional.

• Answer customers' questions about products, prices, availability, product uses

• Consult with clients after order creation to resolve problems and provide implementation support.

• Recommend products to sales or PMO based on customers' needs and interests.

• Provide project support under the guidance of the PMO for multiple medium-to-large projects.

• Serving as a point of contact for managed implementation related matters to ensure customer satisfaction.

• Make recommendations that aid in the completion of projects within a product or functional area successfully.

• Lead efforts to escalate across internal groups to resolve issues impacting customer implementations.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.