Senior Service Delivery Engineer

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage.The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment.

Senior Service Delivery Engineer

Remote from U.S.A.

Position Summary

The Senior Service Delivery Engineer plays a crucial role in ensuring the seamless delivery and implementation of our technical services. This position serves as the backbone of our service delivery team, working closely with internal and external teams to deploy cutting-edge solutions effectively and efficiently to our customers. The role requires a strong understanding of networking concepts, advanced experience with multi-vendor platform technologies, and a keen ability to manage and coordinate various aspects of service delivery projects.

In addition to technical responsibilities, you will play a key role in technical project management. This involves coordinating with various stakeholders, managing timelines and deliverables, and keeping all parties informed of project progress. Organizational skills and attention to detail will be essential in managing the complexities of service delivery and ensuring that projects are completed on time and within scope.

This position offers a unique opportunity to develop your technical expertise and project management skills in a dynamic and supportive environment. You will gain hands-on experience with industry-leading technologies and work on projects that have a tangible impact on our clients' operations. With a focus on continuous learning and professional growth, this role is ideal for individuals who are passionate about technology and eager to advance their careers.

PRIMARY JOB RESPONSIBILITIES

• Implement, manage, and troubleshoot various government service platforms. This may include multiband, multi orbit, and multi-vendor solutions.
• Develop and maintain technical delivery documentation and standard operating procedures
• Perform system implementations, configurations, and maintenance
• Collaborate with cross-functional teams to ensure successful service delivery and implementation
• May act as a technical project leader or provide work leadership for employees
• May provide written technical descriptions and contribute to the development of technical solutions in support of proposal efforts
• Stay up to date with industry trends and advancements in current and emerging technologies
• Supports acquisition of hardware and software as well as subcontractor services as required
• Attend appropriate engineering, operations, customer, or business meetings

REQUIRED QUALIFICATIONS

• Bachelor's degree in computer science or related technical field with 3-5 years' experience, or a minimum of 8 years working knowledge of complex network and satellite communication systems (equivalent combination of education and experience accepted)
• Active DoD Secret Clearance, or ability to obtain if necessary
• Proven experience with on time delivery of services
• Proficiency in Linux command line operations
• Strong background in SATCOM and internetworking technologies
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team

PREFERRED QUALIFICATIONS

• Degree/Certification in technical project management
• ITIL and/or Agile certifications
• Other relevant certifications (e.g. CompTIA Linux+, CCNA/JCNA etc.)
• Experience with gateway site operations/management
• iDirect IOM Certification or higher

The base salary range for this full-time position is $100,000.00 - $125,000.00 + bonus + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

SES Space & Defense is an Equal Opportunity and Affirmative Action Employer. SES Space & Defense is committed to workplace diversity, equity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by local, state, or federal law. #LI-Remote #LI-DR1