Lead UX Designer

Work Location Type:Remote

About Grainger:

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,Zoro.comoffers customers access to more than 14 million products, andMonotaRO.comoffers more than 24 million products. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is$111,500 - 185,800.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger's benefits, please click on the link below:

https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

At Grainger, we are building systems to extend our market leadership. We are looking for a Lead User Experience Designer to design experiences for Grainger's enterprise applications and customer facing solutions, so that Grainger continues to be the destination for "the ones that get it done."

The Lead User Experience Designer will utilize user experience design, interaction design and research to elevate the Grainger KeepStock platform-our inventory management solution for customers. This role will play a key part in crafting seamless, intuitive experiences across our suite of enterprise tools and customer-facing applications on web, mobile, and device platforms.
This position reports to the Director of User Experience Design and offers flexibility to work from either our Chicago or Lake Forest, IL offices on a hybrid schedule. Full-time remote candidates will also be considered. Some travel may be required for team meetings at our corporate offices, field research, and user engagement sessions.

You Will
* Work with Product Managers, Engineers, Architects, QA, and other members of the UX team to design experiences for customers and Grainger's internal users
* Collaborate with other UX and UI Designers to align patterns, priorities, and cross functional experiences
* Facilitate discussions with users and partners to define experience needs
* Create early-stage concepts to facilitate discussion, feedback, and alignment
* Translate requirements and user needs into tangible interaction designs through detailed user flows and annotated wireframes
* Understand technical and business constraints to scale designs for iterative release, ensuring user needs are met in each iteration
* Evaluate current experiences and provide recommendations for improvement
* Communicate design decisions, rationale, and direction when presenting work
* Develop detailed documentation for design deliverables and standards
* Conduct evaluative user testing, secondary research, and session replay analysis to improve experiences

You Have
* 5+ years of demonstrated UX experience working with Agile product teams; enterprise B2B experience preferred
* Formal education in Human Centered Design, Design Methods, Human-Computer Interaction (HCI) or related field, or equivalent experience
* Experience designing and solving problems for complex business processes
* A deep understanding of design, usability, and research principles and best practices
* Proficiency in a selection of common wireframing, design, and testing tools
* Experience designing for complex internal tools
* Experience using and contributing to pattern libraries and design systems
* Strong communication, facilitation and collaboration skills
* Experience designing for responsive web solutions
* Initiative to plan and execute work
* Work samples that show how you break down complexity, empathize with the user, and balance user needs, requirements, and technical considerations
* Prior experience with eCommerce, inventory management, or physical product UI are all a plus

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.