New 
Customer Care Specialist II
 Cox | |
parental leave, paid time off, paid holidays
| |
 United States, Georgia, Atlanta | |
| 6205 Peachtree Road (Show on map) | |
 May 02, 2025 | |
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Key Responsibilities:
* Administrative duties for onboarding new customers that may require working in several different applications. * Working with sales and customers directly to acquire information for onboarding. * Make updates and changes to customers inventory, service requirements or contact information in FleetNet applications. * May also perform additional duties, such as: data analysis, special projects related to customer's needs, reporting. * Consult supervisor as needed for problem/complex request resolutions. * Provide input for improvements, diagnostic tools, and process changes. * Monitor queues to proactively look for changes needed and potential issues. Skills: * Friendly and professional tone and demeanor. * Can-do attitude, self-starter with a willingness to assist in all functional areas as needed. Capable of interacting effectively with clients and vendors as well as managers and peers. * Customer Oriented - Desire to serve both external and internal customers by focusing effort of meeting the clients' needs. * Working knowledge and proficiency with Microsoft Excel and Word applications. * Excellent verbal and written communications and interpersonal skills. Bi-lingual, a plus. * Effective problem solving and technical troubleshooting skills. * Ability to work independently as well as in a team environment. * Ability to manage multiple projects simultaneously. * Willingness to work overtime. Minimum Qualifications:
USD 17.74 - 26.59 per hour Compensation: Hourly base pay rate is $17.74 - $26.59/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. In California, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law. Application Deadline: 05/06/2025 | |