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Automotive Claims Specialist, Arbitrator II (Manheim)

Cox
parental leave, paid time off, paid holidays, flex time, 401(k)
United States, Pennsylvania, Hatfield
May 02, 2025
It takes a special kind of talent and attention to detail to find solutions that are fair to everyone. That's how you can make an impact here at Cox. We're hiring an Automotive Claims Specialist II to join our vehicle operations team at Cox Automotive. In this role, you'll be at the forefront of resolving customer concerns in the fast-paced world of vehicle purchases. You'll dive into the heart of the matter as you research claims, assess repair costs and skillfully negotiate adjustments. Buckle up as we break down what this role is all about. What's In It for You? Here's a sneak peek at the benefits you could experience as a Cox employee: A competitive salary and top-notch bonus/incentive plans. Exceptional work-life balance, flexible time-off policies and accommodating work schedules. Comprehensive healthcare coverage from day one, with multiple options for individuals and families. Generous 401(k) retirement plans a company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more. Check out all our benefits. What You'll Do You'll navigate buyer-seller interactions, collaborating with internal team and external partners to orchestrate the return of vehicles for meticulous inspections. Here's more on what that'll look like: Review customer claims to verify that they meet Manheim's National Arbitration policies and account-specific guidelines. Investigates cases with increasing complexity that allow for less prescriptive decision-making and require infrequent involvement from senior staff (e.g., more complex condition report claims, fraud claims, mechanical, structural, or history claims such as odometer, title brands, etc.). Interfaces with all departments involved in the complaint (i.e., reconditioning, front office, dealer services, vehicle entry, etc.), including during the fact-finding and investigative phases. Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication to ensure appropriate actions are completed to move cases forward or to resolution. Uses appropriate levels/limits of financial approval authority to resolve cases. Evaluate claims by obtaining, comparing, evaluating, and validating various forms of information. Prepares and facilitates communication for resolution via telephone, email, and in-person discussion. Mediates dispute and negotiates repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold. Monitors and maintains accurate files for each arbitration case, verifying the accuracy of all required documentation, including invoices and settlement agreements. Engages with supervisor/manager to determine if escalation is required. Performs other duties as assigned. Who You Are You're all about accuracy and your eye for detail is unmatched. Here's what else you'll bring to the table: Minimum: A high school diploma/GED and 3 years of experience in a related field of claims management, claims investigation, and/or problem and conflict resolution (or an equivalent combination of education and experience). The ability to adapt in a fluid and changing environment. Strong organizational and time management skills. Preferred: 3+ years of automotive, mechanical, and/or body shop experience strongly preferred Kick your career into high gear. Join Cox today. YDGCOX USD 19.57 - 29.38 per hour Compensation: Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.