Mortgage/Equity Servicer
 Lighthouse Credit Union | |
tuition assistance, 401(k), profit sharing
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 United States, New Hampshire, Dover | |
 May 01, 2025 | |
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At Lighthouse, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others to create a community that's Good for You, Good for All. _______________________________________________ At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following: LEADERSHIP COMPETENCIES Demonstrates Interpersonal Awareness & Skills: A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will demonstrate active listening, clear communication and contribute beneficially to team dynamics. Embraces Change & Learning: This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will actively engage in personal development, embrace change enthusiastically and support team members in their growth. You will also demonstrate flexibility and adaptability in response to changing circumstances. Utilizes Critical & Creative Thinking: Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges team members to take initiative beyond one's immediate responsibilities. As an individual leader, you will actively look for and share opportunities for improvement, show open-mindedness to new ideas and professionally challenge inefficient processes. You will also actively contribute to defining solutions and promoting innovation. Takes Personal Ownership: This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will be actively engaged in setting and achieving performance goals, take responsibility for personal action and decisions and seek opportunities for self-improvement and skill development. Location: Dover, NH POSITION SUMMARY: Under the direction and supervision of Mortgage/Equity and Lending management, the Mortgage/Equity Servicer is responsible for the preparation of periodic loan accounting reports, loan payment processing and administration of mortgages and equities; reconciliation and administration of insurances, annual escrow analysis, 1098 reporting; and loan sales to FHLMC. ESSENTIAL FUNCTIONS & RESPONSIBILITIES * Maintains mortgage information including payment postings, importing new loans and updating member information, processing payoffs, curtailments, monthly billing statements, escrow accounts, discharges, adjustments, and account research, etc. * Assists with completion of first mortgage and equity loan fundings. * Answers telephone inquiries from staff, members and other financial institutions regarding payoffs, change of owner, note modifications, beneficiaries, and other details of existing loans. * Prepares routine letters to members such as late notices, change of payments, and draw period expirations. * Accurately prepares all assigned reports in a timely manner. * Ensures all data entry is completed with zero unresolved errors. * Follows and adheres to the Credit Union's policy regarding attendance and punctuality. JOB SPECIFICATIONS * Must demonstrate strong organization, accuracy and attention to detail. * Work involves extensive communication including, but not limited to, verbal, written and electronic. * Strong personal interaction and collaboration skills required. * Provide friendly, accurate, professional service to members and associates by responding to messages and correspondence. * Keep up to date with all required compliance and credit union training. EDUCATION, TRAINING & EXPERIENCE * Minimum 1 year experience in financial / mortgage related / lending. * A high school education or GED. WORK ARRANGEMENT: The working arrangement for this position is hybrid. Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department. _______________________________________________ Benefits We Offer:
Additional Perks:
______________________________________________________________ LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER | |