Product Technical Support Intern

What you will do

Johnson Controls invites you to apply for an internship located in New Freedom, PA.This internship is designed to provide you with a positive work/training experience and challenging objectives. Specific identified internship responsibilities are outlined below.

How you will do it:

• Assist in Warranty Return Center (WRC) failure analysis review process including RMA receiving and shipping, parts analysis and teardown, report generation, and organization of WRC SharePoint site.
• Assist in continuously optimizing available WRC work and storage space.
• Support Total Knowledge Management (TKM) content creation/editing, fueled by frequently requested Product Technical Support (PTS) case topics, to minimize WRC returns.
• Maintain TKM internal transcript library on PTS SharePoint site.
• Create monthly Tech Talks and Marketing in Communication (MiC) articles to provide the field with up-to-date information on the current TKM content.
• Assist Product Technical Support Engineers with Salesforce, email, voicemail, and call-tree product technical support requests from field service technicians.
• Review and trend data on call tree metrics and develop automated process for data extraction and report or graphical representation using Tableau, Power BI, or Excel.
• Support direct field requests for information on historical chiller configuration and design operational data.

Duration: This will be a part-time position during the fall and spring semesters and full-time during the summer

What we look for

Required Qualifications:

• Currently enrolled as a full-time student at an accredited U.S. college or university
• Pursuing a degree in engineering
• Currently at sophomore or higher status
• 40 hr/week requirement in the summer, 10+ hr/week during each semester
• U.S. citizen or legal right to work in the U.S.

Preferred Qualifications:

• Demonstrates an ability to learn quickly and independently
• Strong communication skills (verbal and written) preferred
• Proficient in MS Suite and associated software
• Demonstrated problem solving skills required

About JCI's Internship/Co-Op Program:

During your assignment with JCI, you may have a variety of developmental opportunities in addition to your work assignments, such as, roundtable discussions with senior leaders to skill-building workshops, networking events, and community activities. No matter what your assignment, you will be presented with exceptional opportunities that help you explore diverse career paths! For more information on our company, a list of other intern/co-op opportunities, or to create a profile you can visit us at www.johnsoncontrols.com/careers