Account Manager/Sr. Account Manager/Strategic Account Manager

Location: Dallas, TX( 5 -day onsite)

As an Enterprise Account Manager, you will play a crucial role in ensuring the success and satisfaction of our valued customers. We are hiring account managers in all levels whom can excel in the following areas:

1. Customer Engagement and Success Metrics:

• Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.
• Foster proactive and consistent client engagement, building strong relationships with customers.
• Utilize a data-driven approach to secure account health and customer success.

2. Renewal Management:

• Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.
• Collaborate with internal teams to gather insights and strategize renewal plans.
• Upsell new product to existing customers to drive revenue growth

3. Customer Lifecycle Management:

• Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZ's company CRM (SFDC).
• Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.

4. Cross functional Collaboration

• Collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives

Requirements

• Minimum 3+ years of experience in a account management, customer success, sales engineering, and/or customer onboarding/implementation related role. (We will provide well-built training to equip talent to take the enterprise level client!)
• Strong customer engagement and client relationship-building skills to cultivate relationships with key stakeholders.
• Demonstrated ability to work both independently and collaboratively in a team-oriented environment.
• Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI
• Proficiency in customer success practices, customer onboarding and enablement process , renewal negotiations, user experience, virtual user training, and customer ticket management.
• Capable of organizational and time management skills to handle multiple responsibilities effectively.
• Familiarity but not limited to using Jira, Gong, and Salesforce and their applications for customer success management.

Preferred Qualifications

• Experience in HR technology
• Bachelor's degree