Customer & Ops Service Rep
 TEKsystems | |
$19.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 May 01, 2025 | |
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*A Banking Client of TEKsystems based out of Utah is interested in hiring Customer Operations Service Reps to their team in Murray, UT! This is a long term opportunity.*
*Description* The Customer & Operations Support Representative (COSR) serves as part of the Operations Support Team. The COSR assists customers and strategic partners with their banking needs and strives to deliver the best possible experience. The COSR answers questions via incoming calls, processes mail requests, resolves concerns, troubleshoots online banking issues, and follows up as necessary. The COSR Team will perform operations support tasks that support all lines of business. The COSR reports to the Director of Operations Support. *Tasks:* * Provide first call resolution whenever possible utilizing the tools available. * Respond to incoming customer inquiries via phone and written correspondence such as account balances and interest rates and fees. * Record customer information for all calls and correspondence in the customer service database. * Successfully complete regular trainings on compliance, policies, products and services. * Consistently resolve problems or discrepancies concerning customers' accounts. * Answer questions regarding account types and banking products, such as CDs, Money Market Accounts, Loans, Credit/Debit Cards, and credit bureau inquiries. * Troubleshoot online and mobile banking inquiries including browser and operating system issues. * More responsibilities as assigned *Skills & Qualifications* * 1-2 years of Call Center or Administrative Assistance experience preferred *Pay and Benefits* The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Murray,UT. *Application Deadline* This position is anticipated to close on May 14, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |