Digital Experience Specialist

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Fairfield
May 01, 2025
Digital Experience Specialist Onsite-Fairfield, IA * * Technical Skills * Customer Service * Troubleshooting * Financial Services * Technical Support * Account Management * Phone Support * Processing Job Description The Customer Experience Specialist will take phone calls, document, and process information for a financial services company. The position requires previous customer service experience and basic computer knowledge. You will assist customers with technology and account issues. This is a contract role (with contract to hire option based on performance) that will be onsite 100%. The option to move hybrid after 6-months is based on performance. The position is open due to an increase in business and additional support needed for the company. Duties * Assist external customers and financial professionals with password resets, account issues, and website troubleshooting. * Assist with emails, creating log ins, and general technology troubleshooting. * Speak with internal and external customers to assist with basic computer/account tasks. * Operate Salesforce platform on a daily basis. * Take 15-20 calls per day and increase to 30-40 calls a day by 6 months. * Verify client information to assure they are speaking with the account owner. * Deescalate frustrated customers and be patient with end-users. * Help with paperwork and digital processing. * Be comfortable with repetitive tasks . Additional Skills & Qualifications * Nice to have retail, service industry, restaurant experience - 1+ years * Basic computer knowledge and experience- must be tech savvy for this role to assist others! Training * Learn Salesforce CRM and feel comfortable speaking with customers and assisting appropriately. * Will start on the phones around weeks 3-6 taking around 15-20 calls per day regarding password resets. * Need to take around 30-40 calls a day by 6 months. * This role will go through training prior to jumping on the phones to assure you are comfortable. * Must understand the importance of following the security procedures with customers and properly vetting. Work Environment * Office Setting * Individual and Team * Monday-Friday * 1st shift hours 8am-5pm * 1 hour lunch Start Date & Interviews * Start Date: June 2nd, 2025 * Interviews: May 7-14 * 30-minute, onsite interview Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fairfield,IA. Application Deadline This position is anticipated to close on May 5, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.