New

Customer Service Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Duluth
Apr 30, 2025
Customer Service Representative Increase customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, timely, and meaningful information and prepare them to fully utilize and maximize the benefits of their coverage. Build rapport and collaborative relationships with current and prospective members in accordance with compliance guidelines. * Represents Health Plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues. * Responds professionally to inquiries from internal/external customers. Promotes, ensures and provides customer service to internal/external customers by demonstrating skills which are consistent with the organization's philosophy of providing extraordinary customer relations and quality service. * Initiates contact with the appropriate Health Plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed. * Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery. * Documents conversations with members according to procedure. * Follows established procedures to meet customer/member needs. * Has substantial understanding of the assigned skills and applies knowledge and skills to complete a wide range of tasks. * Ability to understand relevant policies, processes and customers. * Assist the department in meeting customer needs and reaching department expectations. * Completes required training and understand how to use tools available to recall necessary information. Qualifications: -High School Diploma or General Education Development GED required. Min Work Experience and Qualifications - Basic Qualifications: -Minimum two 2 years of customer service experience. -NO TIME OFF in the first 90 days (including doctor's appts) -Will start in Training period, then move to Nesting period, and finally Production ( normal shift) -Training hours: 8am-4:30pm (local time zone, M-F) -Nesting hours: waiting on but typically 8:30-5 or 11am-8pm -Production Operation Hours: operates Monday - Friday 7:00AM - 9:30 PM and Saturday and Sunday 7:00AM to 9:00PM. Weekends are required once entering production. Experience Level Entry Level Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.