ServiceNow Platform Owner

Requisition ID: 33713

At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

JOB TITLE: ServiceNow Platform Owner

JOB SUMMARY

Responsible for the strategic global vision, roadmap, and overall health of the ServiceNow platform within the enterprise, acting as a liaison between stakeholders and the development team to ensure alignment and deliver solutions that meet business needs.

ESSENTIAL DUTIES

• Supports creating the overall global roadmap and shapes demand for enterprise platform consumption
• Ensures platform team alignment with the business strategy, roadmap, and platform governance policies
• Has ownership and oversight of the ServiceNow instances, the core platform team, and any escalations
• Maximizes value by identifying additional business outcomes the platform allows
• Presides over the technical governance board and is involved in all governance components
• Presides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy

MINIMUM QUALIFICATION REQUIREMENTS

Education

• Bachelor's degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

• Minimum of 10 years of experience in Information Technology
• Minimum of 7 years of experience with ServiceNow in a lead technical role

Skills

• Requires in-depth understanding of ITSM processes, technology and methods applicable to platform management
• Ability to interact with diplomacy and tact while maintaining appropriate attention to end goal
• Good communication skills with the ability to detail technical solutions to non-technical stakeholders
• Ability to identify issues, propose solutions, plan and execute projects with little supervision
• Ability to build and present solutions to senior management
• Collaboration-minded and able to work constructively toward common goals
• Demonstrated ability to understand business processes and design solutions that foremost address the business need
• Strong background in developing and maintaining effective internal IT processes
• Demonstrated success in leading large initiatives within budget and meeting deadlines
• Experience in vendor relations and negotiations
• Demonstrates ability to understand processes and design solutions that align the business goals
• Communicates effectively both verbally and in writing

Certificates, Licenses, Registrations

• ServiceNow certifications or equivalent industry experience

PHYSICAL REQUIREMENTS

• Typical Office Environment requirements include: reading, speaking, hearing, close vision, traverse, bending, sitting, and occasional lifting up to 20 pounds.

Target Pay Range:$143,600.00to$179,500.00 -Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data

Target Bonus on Base:15.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family.Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more.To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates.For us, it's about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
• We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  
  
  
  • Respect - Appreciative of others
  • Integrity - Guided by our mission
  • Care - Empathetic to patients
  • Quality - Committed to excellence
  • Creativity - Striving for innovation
  
  
  
  
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.

We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment.Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.