BigFix Desktop and OS Engineer

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Systems Engineer to provide support and maintenance for the Enterprise end-point management applications and infrastructure. Manage Bigfix Relay servers and Bomgar Remote Control NetApp servers. Also provide tier 3 troubleshooting to IT Support and the GSA customer.

As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA's IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency's shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning.

Responsibilities:

This position shall perform the following (to include but not limited to) activities:

Manage Enterprise end-point management applications such as BigFix and Bomgar in SME role.
• Responsible for Bigfix and Bomgar administration, patching, operations, access control, troubleshooting, design, development and rollout of new features.
• Manage BigFix and Bomgar for end-point management, security compliance and software / hardware reporting.
• Provide support for GSA wide deployed BigFix components (BigFix Patch, Compliance, Inventory, Lifecycle, Software & OS distribution, Remote Control)
• Configure and maintain BigFix DMZ relays & Broker for managing GFE's which are outside of GSA network
• Work with the ServiceNow team to integrate Bigfix with ServiceNow for Data reconciliation and Software deployment.
• Develop and maintain Standard Operating Procedure documentation (SOP)
• Develop and maintain Infrastructure design documentation.
• Prepares complete documentation of methods, procedures, and design
• Provide tier 3 support for ITSD/DSS/ATS IT Support teams for resolving complicated issues.
• Create and Generate Bigfix Reports for weekly distribution and for Ad Hoc requests.
• Provide support in the development of Order of Magnitude (ROM) Estimates, and Acceptance Of Risk (AOR) for vulnerability risks.
• Escalates issues to vendor and third-party entities, as necessary and directed by the Government.

Requirements:

- Public Trust Clearance by start date.

- 4 - 9 years of experience and bachelor's degree

- Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile mindset.

- ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.

- Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.

- Operates with appreciable latitude in developing methodology and presenting solutions to problems.

- Contributes to deliverables and performance metrics where applicable.

- Design and develop solutions to complex applications problems, system administration issues, or network concerns.

- Perform systems management and integration functions

- Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/lead others.

- Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.

- Maintain standard working hours per the DIGIT contract and to be available for meetings, and other collaborative efforts during working hours.

- Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments with the ability to use practical experience and training to determine how to accomplish tasks.

Desired:

• Previous experience as BigFix and Bomgar in SME on large government contract.

• Proficiency in the Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets), Microsoft Office (Word, Excel, PowerPoint, Outlook), Slack, ServiceNow, Visual Basic, Wise and PowerShell scripting
• Must be willing to work a variety of shifts, including holidays as scheduled.

Physical Requirements: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

- If remote, maintain home workspace in a safe manner, free from safety hazards and in line with information security policies.

- Communicate verbally in person, over the phone or by video chat and clearly/succinctly in writing, primarily utilizing a keyboard.

- Appear on camera for meetings with co-workers and government partners via video chat and ensure the protection of proprietary company and customer information is consistent with the company's expectation of information security.

- Viewing computer screens and sitting for long periods of time.

- Travel is not required.

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.