DCIM Engineer (Remote)

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX.

DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law.

Responsibilities

• Support internal teams with capacity analytics, technical solutions and custom DCIM report generation.
• Coordinate spot-audits with internal teams to improve the accuracy of the DCIM database.
• Implement complex DCIM solutions to accurately capture unique customer environments.
• Maintain DCIM asset records to accurately reflect the physical state of the data center facility.
• Develop DCIM training material for internal end-users of the platform.
• Perform specialized projects to enhance DCIM reporting functionality.
• Design and maintain visual floorplan representations of the deployed data center assets.
• Provide technical feedback on automation opportunities in regard to asset upkeep and DCIM management.
• Cross-department training of internal teams to ensure continued upkeep of the deployed data center assets and capacities.
• Assist with the planning and execution of system upgrades.
• Other duties as assigned.

Qualifications

• 3+ years of experience working with DCIM software.
• Professional experience working with BACnet, JSON and Modbus data.
• Strong understanding of data center asset types including: cabinets, receptacles, cages, power distribution infrastructure, and cooling infrastructure.
• Capable of independent problem-solving and decision-making.
• Ability to coordinate and collaborate with local field teams across multiple timezones.
• Excellent verbal and written communication skills; ability to articulate and distill complex technical details into simple explanations.
• Must be detail oriented.
• Works well independently and on a team.
• Requires a high level of commitment to customer service, internal and external.
• Expert application software skills including MS Word, MS Excel, AutoCAD, Visio, and Adobe Acrobat.
• Flexible and adapts well to a constantly changing environment.
• Must be able to manage multiple aggressive deadlines.
• Must be able to understand and read construction documents.
• Business minded and able to maintain a commercial focus.

Benefits

• Health, Dental, and Vision packages
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• 401k with company match
• Paid Time Off and Paid Holidays