Help Desk Support Specialist II

Abacus Technology is seeking a Help Desk Support Specialist to provide technical support and troubleshooting for Army IT systems, networks, and end-user computing devices at Fort Bragg. This is a full-time position.

Set up and troubleshoot domains, user accounts, and software accounts to ensure proper system access.
• Configure, test, and troubleshoot network connectivity and wireless access for local and remote users.
• Diagnose and resolve hardware and software issues on desktops/laptops and mobile devices.
• Add or replace memory, keyboards, motherboards, and other computer components as needed.
• Support common user applications, desktop services, and IT peripherals.
• Maintain ticketing system documentation, ensuring incidents and resolutions are properly logged.
• Install, set up, maintain, and troubleshoot desktop/laptop systems for end-users.
• Assist with patch management and security updates to maintain system integrity.
• Support server environments and network infrastructure as required.
• Coordinate with vendors to resolve hardware and software issues, ensuring timely problem resolution.
• Provide technical guidance and end-user training on system functionality and security best practices.
• Assist users with remote access configurations, VPN troubleshooting, and secure authentication methods.

3+ years experience in IT support, troubleshooting, and user account management. Bachelor's degree in a related field desired. Must be Security+ certified (or hold an equivalent certification in compliance with IAT Level II). Must be MCSA certified or able to obtain the certification within six months of start date. ITIL Foundations certification desired. Proficient in domain configurations, user account management, and troubleshooting of enterprise IT systems. Strong understanding of network connectivity, wireless access troubleshooting, and IT security best practices. Experience in configuring, installing, and maintaining desktops, laptops, and associated peripherals. Able to coordinate with vendors and escalate hardware/software issues as needed. Experience with ITSM tools such as ServiceNow, Remedy, or Army-specific ticketing systems. Familiar with Army IT security policies, Active Directory, and network troubleshooting techniques. Able to interact professionally with all levels of an organization. Must be a US citizen and hold a current Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled