Patient Financial Services, Support Services Rep, FT, Days, - Remote

Prisma Health
United States, South Carolina, Columbia
Apr 30, 2025
Inspire health. Serve with compassion. Be the difference. Job Summary To communicate with third party payers, patients, and hospital departments for timely resolution. Works with the mail room in sending out initial estate packages and bankruptcy packages, reviews accounts and loads insurance. Updates account data for vendor weekly reports in addition to assisting walk in patients and serving as call center phone back up. Processes received mail to include pre-certifications and patient correspondence. Maintains current knowledge of institutional/departmental policies, third party payer regulations and all regulatory billing requirements, and standard institutional and physician forms and processes. Accountabilities Must meet daily performance goals. Actively contributes to department goals. Effectively utilizes time and resources, assisting coworkers as time allows. Must be dependable. Must understand and explain the account payment and settlement process to patient and third party payers. Responsible for setting up payments arrangements. Clearly documents all patient and billing information. Responsible for daily time management, task management and completion. Must be able to effectively plan, organize, and execute position responsibilities. Must follow departmental procedures and processes. Must be technically competent in all aspects of their respective duties and assignments. Must utilize computer systems to full potential including being responsible for learning new computer techniques and programs as they become available. Adheres to established guidelines. Must demonstrate commitment to achieving superior customer satisfaction. Clearly communicate billing and posting issues to supervisor/team leader. Maintain positive, cooperative demeanor and attitude at all times. All policies and procedures will be strictly adhered to. HIPAA, security, dress code, etc. will be conscientiously followed. Understands, promotes, and adheres to all matters of compliance with laws andregulations. Demonstrates the highest of business ethics and good judgment with integrity. Regularity and punctuality in reporting to work and returning from breaks is expected. Regular meeting attendance and participation is required. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Education High school diploma, GED or equivalent preferred Minimum Experience One year related experience. Other Required Skills Excellent communication, organizational, and computer skills. Must be a team player. Work Shift Day (United States of America) Location Colonial Life Building Facility 7001 Corporate Department 70019012 Patient Account Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.