New

Help Desk Technician

TEKsystems
$16.00 - $18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Utah, Draper
Apr 30, 2025
Description: This team is responsible for live support where they will be actively taking live inbound calls, emails and chats on a regular basis from internal eBay employees. Their number one priority is to offer a very high level of customer service while troubleshooting whatever technical issue the user may be having, usually by remote login into the internal eBay employees machine. Should they not have the ability to resolve the issue they will be able to escalate to L2 support but must be able to identify the issue. Ebay is mostly a Windows environment in Salt Lake, although this varies throughout their different locations. We are looking at about 60% Windows support for this team along with 40% Mac Support. The successful candidate will have knowledge of Windows 7 or above along with along with Microsoft Office, Outlook, and strong troubleshooting capabilities. They must possess an excellent level of customer service having to ability to give the end users within eBay a very warm and welcoming feeling. The customer service portion of this job is most important with their technical abilities coming in a close second. eBay has hundreds of different proprietary applications that they will need to learn but would very unlikely had any previous experience with. Training will be provided on any application they are not familiar with. A solid level of experience within technology support (~1 year) along with the passion to continue to be faced with a new challenge is something we are seeking in these candidates. Any previous experience with Mac devices, tablets and mobile devices will all be a plus. Ideally we are looking for someone with at least a year of technical support experience but don't rule out candidates who may have less, or simply an education for these roles. Skills Help desk support, Customer service, Windows 10, macOS Additional Skills & Qualifications Technical Operations Support: This team is responsible for live support where they will be actively taking live inbound calls, emails and chats on a regular basis from internal eBay employees. Their number one priority is to offer a very high level of customer service. Experience Level Entry Level Pay and Benefits The pay range for this position is $16.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.