Triage Nurse

• Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
• Annual incentive bonus plan based on company achievement of goals
• Time away from work including paid holidays, paid time off and volunteer time off
• Professional development courses, mentorship opportunities, and tuition reimbursement program
• Paid parental leave and adoption leave with adoption financial assistance
• Employee discount program

• Establishes a trusted partnership with the member and builds creditability through knowledge sharing and education around healthcare needs through telephonic assessments, evaluation of symptoms, scheduling as determined by need, and answering member questions while using critical thinking and prioritization in collaboration with the care team.
• Responsible for incoming STAT calls from the scheduling team. Provides telephonic backup coverage for different care centers based upon the need.
• Provides a high degree of customer service and medical advice including receiving member incoming calls (return calls and/or triage), in-person interactions, and member outreach as needed in a timely manner for pediatric through geriatric populations.
• Documents member interactions in the EHR.
• Completes tasks assigned to inboxes within the EHR system and member call queues.
• Works with the care team to meet quality performance targets and metrics established for the providers and care center.
• Serves as a backup RN for the care center to assist in nursing duties as needed.
• Operates successfully in an ambiguous environment that requires a high degree of adaptability, agility and reliability.
• Maintains confidentiality of all regulated information in compliance with state and federal laws; reads, understands and follows medical policy and all corporate, divisional and departmental policies and procedures. Including but not limited to: Protected Health Information (PHI) and Personal Identifiable Identification (PII).

Minimum Qualifications:

• Associate's or Bachelor's degree in nursing.
• Valid and active Registered Nurse (RN) in Kansas and Missouri or multi-state compact license.
• BLS certification from American Red Cross or American Heart Association.
• Maintain licensures and certifications throughout employment.
• 5 years of healthcare experience.
• 3 years full-time direct patient care in a clinical/hospital setting.
• Intermediate knowledge/experience with common diagnoses typically seen in primary care.
• Ability to work effectively in a fast-paced environment with competing priorities.
• Intermediate knowledge of Microsoft Windows applications.
• Ability to work with a variety of member tools/applications used to access and document health information and support member interactions through various communication channels (phone, in-person, chat, email, etc).
• Spira Care has specific vaccination requirements as a condition of employment. You must be able to comply with this condition of employment with or without reasonable accommodation based on a sincerely held religious belief or a disability.

Preferred Qualifications:

• Bachelor's degree in nursing.
• Triage experience in Primary Care.
• Experience with ClearTriage software.
• Athena EHR experience.
• Experience with ACA and/or Medicare populations.
• Advanced knowledge/experience with common diagnoses typically seen in primary care.

Spira Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.