Desktop Support Analyst (Onsite)

Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS) is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

* You must be legally authorized to work in United States without the need of employer sponsorship, now or at any time in the future *

Work model: Onsite

Location: Windsor, CT

• Responsible for providing direct assistance to end users in fix and resolving hardware and software issues.
• Assess faults, conduct repairs, streamline processes, and ensure optimal customer service, contributing to efficient IT operations.
• Lead deployment of software releases, system upgrades and patches on end user devices.
• Accountable for procurement and Asset management of end user devices.
• Leading activities like customer relocations and departmental infrastructure build out.
• Analyze the symptoms of the problem to accurately identify the cause of the issue in order to determine a solution.
• Triage issues such as physical layers, usernames and passwords.
• Uninstall/reinstall basic software applications, verify accurate hardware and software set-up and assist with navigation of application menus.
• Perform onsite installations or replacements of various hardware components and software repair.
• Perform diagnostic testing and utilization of remote-control tools to assist users when solve to determine a solution.

• Deep technical knowledge of desktop operating systems and software applications.
• Level 2 onsite or remote support for sophisticated customer issues and requests..
• Experience providing deskside support to end-users in a corporate environment.
• Ability to solve hardware and software issues on desktops, laptops, and mobile devices.
• Familiarity with remote access tools and techniques.
• Experience working with Active Directory and other directory services.
• Ability to prioritize and work effectively under pressure.
• Work flexible hours, including evenings and weekends, as the need arises.
• Superb communication and customer service skills.

Applications will be accepted until May 18, 2025.

The annual salary for this position is between $ 79,000 - $ 105,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network Assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.