Associate Technical Sales Engineer

Associate Technical Sales Engineer

Composed of Chromalox, Durex Industries, Vulcanic, and Thermocoax businesses, Electrical Thermal Solutions (ETS), part of Spirax Group, creates electrical process heating and temperature management solutions, including industrial heaters and systems, heat tracing, and a range of component technologies.

At Chromalox, we build advanced thermal technologies for the world's most challenging industrial heating applications.

Headquartered in Pittsburgh, Pennsylvania, we got our start with an innovative solution 100 years ago when a self-taught engineer invented the first metal-sheathed resistance heating element. It was this then-advanced thermal technology that launched an entire industry.

We excel in industries that have high expectations. We are acknowledged as experts at delivering solutions that exceed specifications, limit risk, and reduce operating costs.

Join us as we continue to provide solutions to our customers and the world!

Job Summary
The Technical Sales Engineer provides technical support by identifying cost effective solutions for customer heating and temperature control requirements in a variety of unique applications. Note that there are two levels for this position depending upon experience. Associate Technical Sales Engineer & Senior Sales Engineer.

Responsibilities:

Engineering & Technical Service

• Develop engineered solutions for customers through understanding of their applications.
• Prepare timely technical pricing proposals. Use engineering tools to size thermal heating applications based on specific customer requirements.
• Consolidate customer application details and initiate quotes on highly complex applications for review by alternate internal engineering resources.
• Lend consultive engineering guidance across various products lines and market sectors.
• Provide premium solutions that are efficient and profitable for Chromalox and our customers.
• Offer trouble shooting assistance on a variety of customer applications.
• Maintain high proficiency of the Chromalox product line and the underlying engineering principles.

Customer & Sales Support

• Provide a premium customer experience through partnerships and expertise.
• Act as a liaison between the customer and the organization including, but not limited to, engineering, planning, purchasing, production, credit, and marketing.
• Drive sales growth through building relations and following up with customers on quotes provided. Identify competitive situations and review price options through proper channels.
• Verify contract information on the customer purchase order and ensure the organization can meet the specified requirements. Ensure product requirements are clearly defined at time of order.
• Actively resolve customer's technical and pricing discrepancies.
• Complete accurate order entry while adhering to price guidelines and published lead times.
• Coordinate resolution of customer concerns and escalate business at risk situations, as required.

Administration Support

• Promptly follow up on assigned sales leads.
• Process requests for customer material returns.
• Other duties as assigned.

Qualifications, Skills

• BS Degree in Mechanical, Chemical or Electrical engineering preferred; other degrees and technical experience considered.
• Excellent written and verbal communication skills.
• Ability to multi-task and effectively prioritize work.
• Familiar with the use of Windows based PC's and programs (MS Office programs).
• Must be fluent (spoken & written) in English, Spanish a plus.
• Must enjoy a hardworking, fast-paced environment with technical challenges.
• Ability to communicate clearly and effectively in a professional business environment.
• Customer service experience preferred.