New

HR Support Services Lead Representative

Meijer
parental leave
United States, Michigan, Grand Rapids
Apr 29, 2025
As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community! Meijer Rewards Weekly pay Scheduling flexibility Paid parental leave Paid education assistance Team member discount Development programs for advancement and career growth Please review the job profile below and apply today! Responsible for performing a variety of functions dedicated to improving the team member experience. The HR Support Services Lead Representative contributes to a positive experience by answering and escalating HR concerns from team members, troubleshooting and resolving issues and collaborating with business partners throughout the company to provide best in class service. The HR Support Services Lead will have additional responsibilities of reducing escalations through in depth knowledge of the supported COE areas and additional levels of team member support. Works regularly with confidential information and has access to wage, health and personal information and follows established guidelines to maintains appropriate documentation of all conversations and activity while protecting information. Collaborates with other members of the HR Support Services and Operations teams to ensure maximum efficiency and accuracy for each task completed. Onsite position at corporate office Monday-Friday. Schedule flexibility needed once contact center is running to include Saturdays and/or extended hours in the evening. What You'll be Doing: Job Provide concierge style service in daily communication with team members and leadership regarding transactional HR needs escalating to appropriate centers of excellence as required. Review and consult on tickets being escalated to COE area using expertise to limit transfers. Manage ticket assignments based on schedules, skill set and adjust based on unexpected changes. Manage shift activity to ensure all available representatives are operating efficiently. Provide direction and resolution on all incoming HR tasks and activities to meet the needs of team members and leaders with a high level of customer service. Collaborates with direct team and business partners to drive service excellence. Perform on-going analysis to identify opportunities to increase operational effectiveness, recommend modifications and process improvements. Identify educational opportunities regarding systems and processes across the business, making recommendations to close any gaps. Act as a liaison between Meijer and designated vendor partners and extended Meijer Companies to ensure successful collaboration and positive results Demonstrate a strong customer service orientation and takes responsibility to ensure team members and those supporting team members are satisfied. Performs all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes. Advance Level understanding of the HCM system, benefit, compensation, and absence programs, including working with vendors and Meijer IT team. Develop and maintain a skill set to be the Subject Matter Expert in the designated functions supported by HR Support Services. This job profile is not meant to be all inclusive of the responsibilities of this position; may perform other duties as assigned or required. What You Bring with You (Qualifications) Associates degree from an accredited institution preferably in HR, Business, or a related field or equivalent experience is preferred 2+ years of HR, Contact Center or similar experience is required Ability to understand the scope of an issue or situation and apply proper problem-solving techniques to appropriately resolve and communicate the outcome High level of organizational skills, attention to detail, and ability to prioritize multiple tasks in a deadline driven environment Excellent communication skills and the ability to present facts and recommendations effectively in oral and written form Experience with HRIS platforms, CRM systems and various other technology Ability to handle sensitive or privileged information with absolute confidentiality Ability to work well within and support a team environment and shared responsibilities