New

Sales Support Supervisor

Alvest Equipment Services (AES)
life insurance, paid holidays, tuition reimbursement, 401(k)
United States, Illinois, Des Plaines
Apr 29, 2025
COMPANY INTRODUCTION ALVEST is a global leader in the manufacturing and distribution of airport ground support equipment, operating through its key entities TLD, Smart Airport Services (SAS), and Alvest Equipment Services (AES), with consolidated sales exceeding 1 billion USD. AES specializes in providing maintenance, rental, and overhaul services to customers worldwide. Operating in 10 countries and continuing to expand, AES is a growing force in the industry. Its North American operations, which include coverage of Canada, represent the largest segment of the AES division, with projected 2024 sales surpassing 70 million USD. Now offering FLIGHT BENEFITS for exclusive airfare savings along with hotel and rental car discounts! COMPANY BENEFITS Flight benefits that include savings on airfare, hotel and rental cars Medical, Dental and Vision Company Provided Short Term and Long-Term Disability Insurance Company Paid Life Insurance & Accidental Death and Dismemberment 11 Paid Holidays + Your Birthday PTO - Minimum 3 weeks per year Annual Profit-Sharing Bonus 401(K) and Roth Matching Employee Assistance Program Tuition Reimbursement POSITION SUMMARY: The Sales Support Supervisor at AES USA is responsible for managing and overseeing the Sales Administration team to ensure smooth and efficient sales operations. This position supervises Sales Administrators, providing leadership, training, and guidance to maintain high standards of accuracy, customer service, and process compliance. The Sales Support Supervisor acts as a key liaison between the Sales, Business Development, Finance and Operations teams to support the achievement of sales objectives and operational efficiency. ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned and are not limited to the following) Supervise, mentor and manage a team of Sales Administrators and Lead Sales Administrators, ensuring alignment with company processes and goals. Coordinate and oversee the accurate entry of all contracts (rental, sales, overhaul, and maintenance) into the CMMS (Computer-based Maintenance Management System). Manage the complete invoicing process, ensuring accuracy and timely submission to customers through the CMMS. Oversee the generation of shipping documents and approve freight invoices to ensure compliance with operational and financial standards. Support the Business Development team by coordinating and overseeing the accurate entry of quotes into CMMS. Maintain the integrity of data in EAM, including invoicing, sales orders, customer information and documentation. Act as the primary point of escalation for internal and external customer inquiries related to sales administration activities. Develop and implement best practices, standard operating procedures and continuous improvements for the sales support process. Lead regular team meetings to communicate updates, address challenges and promote collaboration across teams. Collaborate closely with Sales, Finance, Operations and Management to align sales support activities with broader organizational goals. Provide performance feedback, coaching and contribute to employee development within the Sales Administration team. Uphold a professional and positive company image in all interactions with clients, vendors, business partners and visitors. QUALIFICATIONS AND EXPERIENCE: High School Diploma or GED required; Associate's or Bachelor's degree in Business Administration or a related field strongly preferred. Minimum 5 years of experience in a Sales Administration, Sales Support, or Customer Service role, including 2+ years in a supervisory or team lead capacity. Strong knowledge and experience with ERP/CMMS systems (order entry, invoicing, contract management). Advanced proficiency in Microsoft Office products, including Outlook, Excel, Access, Word and PowerPoint. Background in GSE (Ground Support Equipment) or industrial services is preferred. Strong organizational, analytical and problem-solving skills. Ability to manage and prioritize multiple tasks under tight deadlines. OTHER SKILLS AND ABILITIES: High attention to detail and commitment to accuracy. Strong ethical practices and composure under pressure. Excellent written and verbal communication skills to communicate effectively with internal and external customers. Customer-focused with the ability to maintain positive client relationships. Ability to work independently and collaboratively within a team environment. Must be able to read and speak the English language. Must have a valid driver's license. Must be at least 18 years of age. Must be legally authorized to work in the United States. AES provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, AES takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law. Employment decisions are based on the principles of equal opportunity and affirmative action. AES is committed to ensuring that its online application process provides an equal employment opportunity to all candidates, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us at jobs.help@tld-america.com. Only messages sent for this purpose will be reviewed. EEO is the Law (English) EEO is the Law (Spanish) This is a full time position