Sales Operations Analyst - BPO Services

Job Summary: The Sales Operations Analyst for BPO Services analyzes sales performance, prepares reports, and recommends sales strategy improvements. Responsibilities include data collection, optimizing sales processes, and collaborating with Learning and Development to deliver training programs. The role supports data-driven decisions and partners with BPO leaders to meet sales targets through effective coaching and development strategies.

Responsibilities:

1) Data Collection, Analysis, and Reporting

• Align sales strategy with the Revenue Management process.
• Gather and analyze sales data from various sources to identify trends, patterns, and opportunities.
• Monitor sales metrics and key performance indicators (KPIs) to evaluate sales performance.
• Prepare comprehensive reports and dashboards to communicate sales performance and insights to the sales team and senior management.
• Develop and maintain regular sales forecasts, goals, and projections.

2. Sales Process Improvement

• Identify areas for improvement in the sales process and recommend solutions to enhance efficiency and effectiveness for all channels.
• Maintain and update the knowledge management system regularly to ensure consistency in sales expectations, techniques, and materials, including training manuals and sales scripts.
• Collaborate with other departments to align sales process improvements with overall business goals.

3. Support for Sales Strategy

• Align with Revenue Management in the development and execution of sales strategies and initiatives.
• Provide analytical support for pricing strategies, product positioning, and promotional activities

4. Cross-Functional Collaboration

• Work closely with other departments, such as CCC, Revenue Management, and Ancillary to align sales strategies with overall business goals.
• Provide analytical support for cross-functional projects and initiatives.

5. Performance Monitoring

• Evaluate sales performance of sales and service agents through observation, call monitoring, and review of KPIs
• Identify areas of improvement and provide actionable feedback to enhance sales effectiveness.

6. Motivation and Engagement

• Foster a motivating environment to encourage high performance and continuous learning.
• Recognize and celebrate individual and team achievements.

Required Qualifications:

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• 5+ years of sales experience, including 2+ years in a coaching or training role within a BPO or similar environment.
• 2+ years of experience in sales analysis or a similar role within the BPO industry or Contact Centers.
• Strong understanding of sales processes and techniques.
• Excellent communication, presentation, and interpersonal skills with a proven ability to inspire, motivate, and develop others.
• Proven ability to lead and manage BPO teams
• Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.
• Proficiency in CRM software and sales analytics tools; detail-oriented with strong organizational and time management skills.

Preferred Qualifications:

• Ability to work from Great Wolf's Corporate Headquarters in either Chicago, IL or Madison, WI. These offices are working on a hybrid schedule (M/F remote optional and T/W/TH in-office), which is subject to change.

Estimated Salary Range:

$60,000 - $75,000 annual base salary

An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.