Desktop & mobile support Specialist

Are you a Desktop & Mobile Support Specialist looking to join one of the top companies in the Energy and gas Industry?

Are you looking to further your career and grow?

Do you have experience in an IT Technical environment?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work ON-SITE with our client in San Antonio, TX. Interested?

Here's what you'd do:

• Provides tier 1 (intermediate level) maintenance and support for client desktop computers and laptop computers.
• Level of support includes but not be limited to identifying and initiating resolution to customer problems, software and hardware installation and configuration.
• Unpacking and configuring new hardware.
• Provide end user training on basic use and functionality of supported devices and software.
• Documentation and training of troubleshooting guides and installation procedures.
• Provide equipment relocations for client desktop computers, laptop computers and computer peripherals.
• Research, identify and develop alternative solutions when new problems are encountered.
• Fully document all interactions in the ticketing system.
• Maintain technical skills through independent research.

Here's what you'll get:

Pay: $22.85 / hr.

Hours: 40 hrs/Week.

Length: Contract (2 months).

Sound like a good fit?

APPLY TODAY

About Acara Solutions

• Associate Degree in Computer Maintenance Technology or Computer Help Desk Specialist or Computer Network Administration.
• Minimum 2 years of experience in an IT Technical environment.
• Minimum 2 years of experience in installation, configuration, support, trouble-shooting and maintenance of personal computers and hardware.
• Minimum 2 years of experience in PC networking concepts and terminology, with of Windows Active Directory.
• Minimum 2 years of experience in LCD projectors and TV/Monitor.
• Minimum 2 years of experience in setup, support, and maintenance of printers, and plotters.
• Minimum 2 years of experience in installation, configuration, support, trouble-shooting and maintenance of Microsoft Office products, like Word, PowerPoint, Excel, Visio, and Project.
• Minimum 2 years of experience in Microsoft Office Package, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling.
• Minimum 2 years of experience in mobile device solutions.
• Minimum 2 years of experience in Microsoft Intune.
• Minimum 2 years of experience in troubleshooting mobile devices.

• Ability to develop and maintain working relationships with customers and support teams.
• Good analytical and problem-solving abilities.
• Well-developed written and verbal communication skills for interaction with all levels of personnel.
• Ability to meet goals and objectives.
• Effective interpersonal and customer service skills
• Ability to make recommendations and independent decisions.
• Comfortable with change and ability to adapt to the changing needs of client, changes in standard technologies, or changes in business processes or procedures to support corporate goals or initiatives.
• Ability to work rotating work schedules to ensure adequate support is provided for customer requests.
• Ability to distinguish colors to identify electronics components and wiring.
• Relative Certifications.
• Relative experience in supporting utility construction & maintenance.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.