New 
Tier III IT Administrator
 Quadrant, Inc. | |
 United States, Virginia, Ashburn | |
 Apr 29, 2025 | |
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Tier III IT Administrator Ashburn VA Pay from : $85,000/yr + MUST : 8+ years of technical experience providing end user support 5+ years of hands-on professional experience working as a Systems Administrator 3+ years of experience supporting / troubleshooting basic network issues Device firmware and OS patching/upgrades as required Advanced knowledge and troubleshooting of Microsoft products including Windows Server, Azure, Cloud Computing, desktop operating systems, and hardware Advanced troubleshooting for server network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching) Advanced experience with the management of Citrix Environments including XenApp, XenDesktop and Netscaler products Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS) Virtualization design, implementation, and support (VMware, Hyper-V, Xen) Expertise in Office 365/Azure administration and migrations Knowledge of SaaS based products, and management of customer licenses Excellent communication skills both written and verbal Strong attention to detail and highly analytical Strong interpersonal skills Strong documentation skills Currently hold or be willing and able to obtain the following certifications and willing to get the others in a timely manner : Network+, Security+, CCNA, or MCSE DUTIES : The ideal candidate will be knowledgeable in both network and systems administration and troubleshooting Help resolve complex technical issues directly with customers submitted by phone, email, and onsite Act as the primary escalation point from tier 1 and tier 2 support technicians Provide training as needed to the tier 1 and tier 2 support teams Provide high level customer service to clients when needed Maintain and update documentation along with creation of technical procedures Able to be assigned projects, and adhere to schedules for on time completion Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act". | |