SR. SYSTEMS SPECIALIST

Trident Seafoods is the largest vertically integrated seafood harvesting and processing company in North America. Trident is a privately held, 100 percent USA-owned company with primary seafood processing operations and fleet support in twelve Alaska communities. Trident's global operations produce finished wild Alaska seafood products in 6 countries and its sales teams serve customers in over 50 countries. Trident employs approximately 9,000 people worldwide each year and partners with over 5,400 independent fishermen and crewmembers. Species harvested and processed by Trident include virtually every commercial species of salmon, whitefish, and crab harvested in the North Pacific and Alaska. The global supply chain also includes cultured and wild species from a network of trusted sources worldwide.

Follow Trident on the Web at www.tridentseafoods.com or on social media on Facebook, Twitter, Instagram, Pinterest, YouTube or LinkedIn

Summary:

The Senior Systems Specialist is responsible for installing and maintaining operating systems and related software to ensure stable performance. This role will be a technical expert, providing support remotely, as well as, at production locations performing maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, and technical support for all users and projects of the organization. This position may require some travel to remote Alaska sites.

Essential functions (responsibilities, tasks, supervisory needs)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Performs routine analysis to include evaluation of hardware and software based on business processes and end user criteria.

• Directly interacts with assigned managers and staff to resolve hardware and software-based issues, as well as, providing automation services as needed in support of strategic and operational objectives.

• Develops and maintains system specifications and technical documentation

• Monitors datacenter health and responds to issues as they arise; provides recommendations for improving the server environment, such as capacity thresholds, security gaps, patch levels and hardware recalls.

• Maintains factory support software including, production inventory, labeling, factory and energy management, etc.; fine tunes system parameters and configuration to optimize performance and ensure security.

• Identifies project requirements by interviewing stakeholders, analyzing operations, determining project scope, and documenting results.

• Maintains systems by researching and resolving problems, maintaining systems integrity, and administering security.

• Reviews changes and upcoming developments in software applications

• Creates documentation for supported systems and enhancements.

• Designs, tests, and modifies applications, modules and/or approaches and required enhancements.

• Performs advanced analysis and troubleshooting for various applications.

Additional Responsibilities:

• Acts as liaison between Information Technology vendors and Trident Seafoods as needed.

• May provide leadership, coaching, and/or mentoring to less experienced team members.

• Acquires knowledge of Trident's Environmental and Safety Policies by completing required training programs and performing designated work activities in accordance with training and procedures/work instructions

This is a salaried exempt position with an annualized salary range of $110k to $144k.

Trident Seafoods offers a comprehensive and quality benefits package. Full time employees may be eligible for discretionary/performance-based incentives, medical, dental and vision insurance plans, optional HRA/HSA, telemedicine, employee assistance and wellness programs, long-term disability, basic life and AD&D, and 401(k) with a company match, paid time off, 10 paid holidays each year, and paid parental leave. For full-time employees, the initial paid time off benefit starts at 20 days per year, adjusted commensurate with relevant experience. Commuter and transit programs are also available.

Required Qualifications (education, years of experience, KSAs)

• A minimum of six years' experience working in IT systems or a similar role.

• Experience and advanced knowledge of programming languages and operating systems.

• Expertise in project management, application design and integration, and cloud computing (Microsoft Azure).

• A bachelor's degree in computer science, information technology, information systems, or a related field, or the equivalent combination of education and years of experience.

• A strong understanding of computer systems and web services technology.

• The ability to occasionally work outside of standard business hours, including providing remote weekend coverage (on-call).

Preferred education and experience

• Microsoft or other related certifications.

• Highly detail-oriented, with strong analytical and problem-solving skills.

• Demonstrated troubleshooting and customer service skills.

• A strong ability to convey technical information to non-technical end users.

• Excellent verbal and written communication skills with the ability to analyze, organize, and simplify complex problems to develop practical solutions.

• Excellent attention to detail, with a demonstrated ability to manage time effectively and to self-motivate and follow-through on projects.

• Ability to work cross-functionally and establish relationships with different levels of management and others of varying skill sets.

Work Environment

This hybrid position will be a combination of remote and onsite at the Trident Support Center office in the Ballard neighborhood of Seattle, WA. Our hybrid work environment includes remote work on Monday and Friday and in-office in the Support Center on Tuesday, Wednesday, and Thursday.

In-office time takes place in a typical office environment: temperature controlled with adequate lighting and moderate noise. While remote, employees must provide appropriate home office space.

Physical/Mental demands:

While performing the duties of this Job, the employee is regularly required to sit for long periods of time at a desk. Frequently required to finger, handle, or feel and reach with hands and arms. The employee is frequently required to talk or hear. The employee will occasionally stand, walk, and may lift and/or move up to 10 pounds. Specific vision abilities required by this job include near vision for frequent use of a computer.

Work Authorization

This position is not eligible for immigration sponsorship.