Deskside Support (On site)

Cognizant CIS

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

Job title: Deskside Support (On site)

Requirements:

• Knowledge supporting media equipment such as Conference devices, LCD projectors, speakers, TVs, video monitors, and cameras
• Expertise in supporting End User Computing hardware and software (Windows and MAC), including laptops, desktops, mobile phones, tablets, printers, MS Office, Remote Access, Video Conferencing, and VDI.
• Experience in documenting, tracking, and supervising the incidents and problem(s) to ensure a timely resolution in ServiceNow, Remedy or similar ticketing systems.
• Must have deep subject manner expertise in hardware, peripherals, and enterprise software support, reimage and data migration, break-fix, international travel support, device back-up and restore, mobility, IMACs (installs, add, moves and changes) and ad-hoc support for technology users.
• Experience using ARS, Active Directory, SCCM, JAMF, Nexthink, and similar tools to support first contact resolution
• Experience in the full lifecycle of end user devices, including provisioning, monitoring, remote managing, re-imaging, de-provisioning, and retiring.
• Must be able to manage and coordinate your own workload and utilize your resources to ensure the Executive issues and requests are resolved.
• Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environment
• Experience following policies and guidelines on security and confidentiality
• Focused teammate with good ability to provide independent leadership for successful project outcomes and achievement of desired objectives
• Being a deskside position, it is expected to carry device boxes and moves
• Good communication, interpersonal and analytical skills, and white glove support experience is a must
• Must be able to communicate the concept behind the problem/resolutions to Nike Executives
• Applies standard processes and knowledge of internal/external business challenges to improve processes and services
• Experience performing system administration responsibilities within an enterprise environment.
• Experience supporting end to end technology services and solutions
• Experience supporting Audio Video Conferencing technology and Live Meeting Streaming

Required Qualifications:

• Bachelor's degree or equivalent experience in Computer Science or related field or +2 years' additional experience
• demonstrated ability in a Deskside Support role with at least 3 years face to face support.
• 5+ years supporting MAC and Windows platforms
• Expertise with MS Office suite, including Outlook
• Tier 2+ level networking skills (VLANs, DHCP, DNS)
• Experience providing support within a Fortune 500 global company
• Experience supporting C level executives

Salary and Other Compensation:

Applications will be accepted until May 6th, 2025.

The base annual salary for this position is between $37,800 to $68,500 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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