New

Pharmacy Patient Assistance Counselor II

TEKsystems
$18.00 - $24.00 / hr
medical insurance, life insurance, sick time, 401(k), retirement plan
United States, Texas, Houston
Apr 29, 2025
Description The Patient Assistance Counselor II PAC provides support to those patients who are uninsured underinsured who have limited benefit coverage and or who have high out of pocket prescription and medical expenses which may qualify them into the Patient Assistance Program. The PAC provides high quality customer service to both patient and healthcare providers for specialty prescription medication provided by the Patient Assistance Program. The PAC will coordinate review of all application documents conduct insurance investigations when applicable assess patients financial information and provide an outcome status to patients and HCPs. Requirements 1. Access to a secure and private location to work from daily. Access to fast and secure internet connection. 2. Maintain a professional dress code and appearance each day. 3. Balance attendance understanding this is the number one reason agents contracts are not extended or termed early. This includes being on time for their shift and returning from lunch as well. 4. Must have thorough understanding and knowledge of commercial and government pharmacy and medical insurance programs billing alternate funding resources reimbursement processes prior authorization and appeal filings and specialty pharmacy operations. 5. Demonstrated ability to lead and participate within a team manage multiple priorities and meet associated timelines while maintaining accuracy. 6. Demonstrated strong accurate technical skills. 7. Must be detail oriented. 8. Professional written and verbal communication skills required. 9. Ability to always maintain a positive service image even when dealing with challenging issues and unsatisfied customers. 10. 5 years of experience in regulated benefits environment * Qualifications* 5+ Years of Insurance Verification/Medical claims management (Major preference for specialty pharmacy claims!) 5+ years of call center experience Hours The hours of operation are 7am-7pm CST. (shifts are assigned, candidates do not get to pick their shift) o Training schedules will run 8:00 am - 4:30 pm CST 6-10 weeks Once released from training you will be assigned a shift based on business needs. Pay and Benefits The pay range for this position is $18.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on May 7, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.