New

Customer Service Representative (Mon-Fri) Contract To Hire

TEKsystems
$17.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, San Antonio
Apr 29, 2025
Join Our Dynamic Customer Service Team! * * We're seeking a detail-oriented Customer Service Representative to join our growing team in San Antonio. This role offers a clear path to permanent employment with competitive pay and a structured schedule. As a member of our team, you'll handle customer interactions regarding government receivables, helping clients resolve outstanding balances while providing exceptional service. If you thrive in a fast-paced environment, have strong communication skills, and are looking for career growth opportunities with a national law firm, this position could be perfect for you! * * Customer Service Representative Start Date: Monday, May 12th 2025 Pay Range: $17/hr (potential for pay bump upon conversion based on performance) Contract Length: 3 month contract to hire Worksite Location: San Antonio, TX 78216 - On Site Hours of Operation: Mon-Fri 8:30am-6pm CST & 1 Saturday per month Schedule: Mon-Fri 8:30am-5pm CST & 1 Saturday per month (for first few months) then transitions to Mon-Fri 9:30am-6pm CST & 1 Saturday per month (day off during the week) Interviews: In Person on Tuesdays & Thursdays with Manager & Director of Customer Service Training: Initial classroom training will be 2 days weeks learning the CRM system & practicing calls (No time off permitted during this time period) Job Description: * Manage inbound & outbound calls (50-120 daily) to address customer inquiries, past due payments and develop solutions * Provide clear explanations to customers regarding their bills and balances * Demonstrate consistent outreach efforts to leads on behalf of clients * Present payment options, including negotiating payments in full or establishing payment arrangements * Make a single contact attempt per customer to inform them of their balance * Review and manage accounts to identify adjustments or discrepancies and initiate resolution requests * Maintain accurate customer information and detailed notes in the CUBS (CRM) system * Utilize Noble system for call management (both incoming and outgoing calls) Qualifications: * 1-2+ years of recent customer service experience * Ability and desire to work in a fast-paced environment * High school diploma or GED required (Education verification required) * Proficient computer skills (Microsoft Office Suite, Excel & Outlook) required * Critical thinking and multi-tasking skills required Preferred: * Call center experience * Collections experience Company Information: A national law firm specializing in government receivables collection services such as state and local taxes, outstanding court fines, parking tickets, and overdue tolls. Compliance: * BG Check (Standard 7 year) * Drug Screen * Reference Check #prioritywest Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Antonio,TX. Application Deadline This position is anticipated to close on May 9, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.