New

Help Desk Technician

TEKsystems
$15.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Virginia, Hampton
Apr 29, 2025
Description 3 day shift roles, 1 nightshift The IT Helpdesk Technician provides front-line support to staff by responding to technical inquiries, resolving hardware and software issues, and maintaining user satisfaction. This role is instrumental in supporting the institution's mission of academic excellence and service. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or in person. Diagnose and troubleshoot technical issues, including account access, software applications, and hardware malfunctions. Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and peripheral equipment. Escalate unresolved issues to appropriate IT staff or vendors, following established protocols. Maintain accurate records of support requests and resolutions in the ticketing system. Provide support for campus technology such as smart classrooms, lab environments, and audiovisual equipment. Assist with onboarding of new employees and students by setting up user accounts, email access, and basic IT orientation. Support campus events by providing technical setup and troubleshooting assistance. Contribute to the creation and updating of user guides, FAQs, and knowledgebase documentation. Demonstrate patience and cultural sensitivity in interactions with a diverse campus community. Additional Skills & Qualifications Required: Associate degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience. At least 1-2 years of technical support experience in a helpdesk or IT support role. Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and basic networking concepts. Excellent verbal and written communication skills. Ability to work collaboratively in a team-oriented environment. Preferred: Bachelor's degree in technology-related field. Familiarity with IT service management tools (e.g., Team Dynamics, Freshdesk). Experience supporting educational or academic environments. Understanding FERPA, HIPAA, and data privacy best practices. Pay and Benefits* The pay range for this position is $15.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Hampton,VA. Application Deadline This position is anticipated to close on May 12, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.