New

Call Center Representative

TEKsystems
$17.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Albany
Apr 29, 2025
IMMEDIATE CUSTOMER SERVICE REPRESENTATIVE NEEDED OPPORTUNITY TO WORK FOR ONE OF THE LARGEST GAMING/GAMBLING CORPORATIONS IN THE AREA FULL TIME OPPORTUNITY WITH ROOM FOR ADVANCEMENT ALBANY, NY (on site only) MONDAY - FRIDAY 8AM-5PM $17.50/HR Qualifications: * 2 years of call center experience or office experience * Excellent communication skills (bilingual Spanish preferred but not required) * Microsoft Office proficient Description: We are seeking dedicated and professional candidates to join our team as Customer Service Representatives for NYS lottery retailers. The primary responsibilities of this role include: * Retailer Engagement: * * Contacting NYS lottery retailers, including gas stations, stores, and other establishments. * Assessing the current state of lottery card inventory and ensuring retailers are well-stocked. * Order Management: * * Placing orders for new lottery products and reorders as needed. * Ensuring timely and accurate processing of orders to meet retailer demands. * Call Volume: * * Making 100-140 calls per day, with the majority of calls being brief and efficient. * Engaging with current customers who are typically expecting the calls, eliminating the need for cold calling. * Customer Interaction: * * Conducting calls to gas stations in busier areas, which tend to be brief (around one to two minutes). * Having longer, more detailed conversations with smaller stores to educate them about product lines and address any questions. * Product Knowledge: * * Providing comprehensive information about lottery products to retailers. * Assisting retailers in understanding and promoting lottery products effectively. Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Albany,NY. Application Deadline This position is anticipated to close on May 7, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.