Student Success & Retention Advisor

Title: Student Success & Retention Advisor

Department: Student Ach & Success Prog

Campus Location: Arnold/Main Campus

Salary Range: $57,408-$71,760

Work Mode: This position requires some regular in-person presence on campus or at alternative locations, depending on business needs of the office.

Hours Per Week:40

Work Schedule:

Position Type:Full-Time Staff, Exempt

Position Summary

The SASP Student Success and Retention Advisor provides direct academic, career, personal guidance, and advocacy to support academic success, transfer, and graduation of program participants. The position facilitates the development of educational, career, and transfer plan from a variety of sources, course selection, interpretation of academic rules and regulations, policies and procedures. Regularly monitors and documents academic progress, completes follow-up contacts face-to-face, in groups, through social media and online community activities. Provides advocacy, makes intervention and referrals for other student support, campus services, and community resources. Utilizing a caseload model, the goal of this position is to collaborate with other engagement and high impact practices on campus such as early alert, student success course, academic advising, tutoring, and other
SASP programs to increase a sense of belonging, retention, and pathways to completion of the target population. The advisor will participate in success strategies designed to eradicate achievement gaps with an emphasis on equity and sustain academic achievement. This position will assist the assistant director in the recruitment and selection of participants through program presentations, high school collaborations, community outreach, social media, online community activities, and support engagement activities and programming for SASP populations. It is required that the person that holds this position be skilled in establishing rapport, a problem solver, and can provide a broad range of services designed to ensure the success of under prepared, underrepresented first generation, low income, minority male, minority, and military-connected students.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Job Duties and Responsibilities

Advising and Caseload Management
Conduct initial interviews for new program participants and status review interviews for continuing program participants, to assess academic support, academic, career and personal advising needs.

Monitor and document academic progress, withdrawals, faculty referrals and interim grade reports to determine appropriate intervention needs.

Monitor and document students' academic progress toward academic success, transfer and graduation. Complete follow-up contacts in response to students' needs, midterms, and identified difficulties of the student. Make recommendations for services to be provided to students.

Provide intrusive follow-up academic monitoring and advising for an assigned caseload. Regularly communicate with caseload and serve as a liaison to AACC departments and campus support.

Facilitate the development of an educational plan/action plan for program participants which lead to increased retention and completion.
Serve as a backup point of contact for new and continuing Hispanic/Latinx, military-connected, and other SASP cohort populations meeting students' academic needs; questions and concerns; and assisting throughout their academic career with planning, and completion requirements.

Assist in the maintenance of appropriate participation documentation of student contact provided in person, phone, e-mail, online community, or social media.

Outreach (Online/in-person presence)
Assist in the recruitment and outreach of prospective SASP, Bridge to Success, Black Male Institute, and military-connected students through tabling events, open houses, orientations, speaking engagements, presentations, workshops, including but not limited to academic program collaborations, high school initiatives, and community engagement.

Contribute to the content area of SASP/MVRC website, Canvas, social media, and online communities.

Provide in-person rotational support to the Arundel Mills (AMIL) and Glen Burnie Town Center (GBTC) campuses.

Collaboration and Committee Work
Assist in collaboration with college and community resources to enhance services and outreach to SASP students.
Collaborate with Disability Support Services (DSS), Health and Wellness, Admissions, Academic Advising, Personal and Career Counseling, Financial Aid, Tutoring Services, Help Link, Office of Student Engagement, English Language Learners, Continuing Education, and other support services and academic programs to provide comprehensive services for SASP participants.
Serve on a rotational basis with other SASP Retention Advisors on the college's scholarship selection process.
Leadership and Facilitation
Assist with the development and facilitation of workshops, focus groups, forums, and briefings.
Assist with the implementation of all SASP programs, projects, initiatives, and other focused engagements.

Professional Development
Stay current with advising strategies, transfer issues, and retention strategies to assist students in accomplishing their goals.
Utilize best practices and student development theories to develop and implement success and completion strategies for SASP student populations.

Other Initiatives and Activities
Assist the director, assistant director, and program manager in the development, implementation, and coordination of various SASP/MVRC initiatives, activities, and projects in accordance with the strategic plan and unit assessment to improve the academic success and persistence of students.

Required Qualifications:

Master's degree

Minimum of two years of higher education experience

Demonstrated value of equity, diversity, and inclusion.

Experience working with low-income and first-generation students.

Experience supporting or working with Hispanic/Latinx communities.

Experience supporting or working with military/veteran communities and familiarity with VA education benefits.

Experience developing, facilitating, and executing events and activities.

Excellent oral, written and interpersonal communication skills, including the ability to develop and deliver presentations.

Strong organizational skills and the ability to work independently and collaboratively.

Ability and willingness to work a flexible schedule to accommodate the needs of the program including evenings, weekends, and travel to other sites, including AACC campuses, high schools, and other community locales.

A high degree of comfort and experience using Windows computer systems and multi-line phones. Proficient in Microsoft Office Suite (e.g. Word, Excel, Outlook, etc.), and Adobe products.

Ability to master student information systems (e.g. Colleague) and online learning management systems (e.g. Canvas). E

Experience working in online/remote environments, including the use of Teams and Zoom.

Experience creating and posting content for social media and the online learning environment

Preferred Qualifications:

Preference for Spanish-speakers and other multilingual applicants.