Claims Examiner - Unclaimed Property (Oregon State Treasury)

Oregon State Treasury is looking for a Claims Examiner to join our Unclaimed Property team. This position plays a pivotal role in reuniting unclaimed property with the rightful owners. Unclaimed property includes things like bank accounts, uncashed paychecks, stocks or dividends, insurance payouts, utility deposits, and safe deposit box contents. This position will review unclaimed property claims received by the state, evaluate claim documentation to determine entitlement to the unclaimed property, research to validate information and documentation provided, and decide on claim approval or next steps.

Position Responsibilities

• Processes a variety of claims and garnishments in accordance with relevant statutes, administrative rules and within relevant deadlines.

• Reviews and evaluates claims documentation to determine whether a claimant is entitled to the unclaimed property they are claiming.

• Requests additional documentation to address evidence gaps or inconsistencies, if needed.

• Performs independent research to validate information submitted by the claimant to protect against fraudulent documentation.

• Approves claims once evidence is sufficient.

Work Schedule

This position will have the opportunity for a hybrid (remote and in-office) work location schedule; in-office work will be from Treasury's office in Salem. This position will have:

• 2 days in office every week.

• One additional day per month for an in-person team meeting.

• Up to 5 days a week in office expected during training period, which may take 1-3 months.

Salary Range

$50,484 - $70,104 annually.

Job Classification

This position is classified as a Public Service Representative 4. This position is a SEIU represented position .

Required Minimum Qualifications

Three years of experience performing public contact and/or customer service duties comparable to the work of a Public Service Representative.

At least two years of this experience must include dealing with the public in-person or by phone providing information about services and programs; explaining rules, programs, and procedures; and/or providing assistance, explaining requirements, and gaining compliance.

Desired Attributes

Job Specific Attributes

• Experience in unclaimed property.

• Experience with claims.

• Experience reviewing and evaluating claim documentation.

• Experience with independent research to validate claims.

• Experience working with the public and explaining processes and requirements.

Core Attributes

• Respect - Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.

• Teamwork - Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personal objectives.

• Flexibility - Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, and remains calm in stressful situations.

• Communication - Effectively articulates and exchanges information with internal and external stakeholders. Is prompt in responding to questions and inquiries.

• Initiative - Takes appropriate action without waiting for explicit instructions, generates creative approaches to addressing problems and opportunities.

• Critical Thinking - Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions.

• Time Management - Prioritizes and manages time effectively across various competing tasks, demonstrating focus and adaptability, arriving on time for meetings, and meeting deadlines.

• Attention to Detail - Demonstrates accuracy and thoroughness when accomplishing tasks.

How to Apply

To apply and be considered for this position, you are required to upload your resume and a cover letter that describes the following:

1. Your experience working with regulations.

2. Providing good customer service to the public.

3. Handling confidential or sensitive information.

Following these instructions and providing this information will be used to determine which candidates will be selected to move forward in the process.

We will accept applications through the job announcement closing date, however, we may close this recruitment early, if we receive a well-qualified applicant pool. If interested, please apply early.

Benefits of Joining Our Team

• Low employee premium share for medical, dental, vision, and basic employee life (1% or 5% employee share);

• Robust paid leave package, such as vacation, personal business, holidays, sick leave, and floating day of leave;

• PERS retirement benefits;

• Support with training and development;

• Student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF);

• Optional benefits include optional life, short & long term disability, accidental death and dismemberment, Oregon Savings Growth Plan (deferred compensation plan), flexible spending accounts, long term care insurance, employee assistance program, and more!

About Oregon State Treasury

Oregon State Treasury is focused on improving the financial well-being of all Oregonians. We provide low-cost programs for governments, and empower Oregonians to invest in themselves and their loved ones for a more secure future.

We are committed to cultivating a workplace that is diverse, inclusive, and respectful. We value and support the collective differences in who we are and celebrate the fact that everyone comes to the table as their own unique individual. We believe this commitment empowers our success and makes Oregon State Treasury an excellent place to work. As Treasury employees, our commitment to diversity, equity, and inclusion makes this a safe environment for us to ask questions, learn, and grow, and helps us to better serve Oregonians.

Our Values and Principles

INTEGRITY---INNOVATION---DIVERSITY---TRUST---PROFESSIONALISM---ACCESSIBILITY

Please visit the following webpage to learn more about Oregon State Treasury: https://www.oregon.gov/treasury/Pages/index.aspx

Special Information

• Prospective employees are subject to an extensive background check that may include, but not be limited to, validation of all application materials, prior employment, and professional references, driving records and fingerprint-based state and federal criminal and civil records. Adverse background data may be grounds for immediate disqualification.

• OST does not offer visa sponsorships, and within three days of hire, the successful candidate will be required to complete the U.S. Department of Homeland Security form I-9, confirming authorization to work in the United States.

• Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference you MUST attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources. You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

• OST is an equal opportunity, affirmative action employer committed to a diverse workforce.

• Consistent with the Americans with Disabilities Act (ADA), Oregon State Treasury will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please call Oregon State Treasury at 503-378-4000 and request to be connected to Human Resources.