Manager, Business Planning and Operations, Enterprise Transformation & People Solutions

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Manager, Business Planning and Operations will be a key member in Visa's Enterprise Transformation and People Solutions team, which is responsible for driving meaningful and sustainable change across the People Team and many segments of Visa's business.

The Manager of Business Planning and Operations is a highly cross functional and strategic role on the Enterprise Transformation team. The ideal candidate will possess a unique mix of operational excellence, analytical rigor, and natural curiosity. The candidate must be able to seek creative solutions and move quickly to implement, often in the face of ambiguity. This is a 'ground floor' opportunity to directly influence processes and approach of the Enterprise Transformation and People Solutions team, which is focused on operating with discipline and speed to better serve as a strategic partner to the rest of Visa. Key subfunctions within the Enterprise Transformation and People Solutions team include: Enterprise Transformation, Systems and Solutions, People Analytics and Workforce Planning, and Employee Relations.

This role reports to the Director of Business Planning & Operations and will have frequent interaction with the SVP of Enterprise Transformation and People Solutions.

The position will be based in Foster City, CA, San Francisco, CA, Austin, TX or Atlanta, GA with some occasional light travel to be expected.

What a Manager for Business Planning and Operations does at Visa

The Manager plays a critical business role in supporting the overall Enterprise Transformation and People Solutions organization.

Best-suited candidates will be persuasive, clear communicators with high emotional intelligence. They will be analytical, self-motivated, and able to collaborate well with others from a diversity of backgrounds. This position requires the ability to apply strong analytical and critical thinking skills to:

• Examine existing processes and identify improvement opportunities to drive operational efficiencies

• Build rigor and new processes as needed to ensure the Enterprise Transformation & People Solutions team achieves and delivers on priorities

• Support and improve team quarterly and executive reporting

• Support strategic headcount planning for the function

• Develop and maintain the team's budget

• Develop and maintain a scorecard of functional KPIs

• Create and collaborate on presentations for team leadership

• Own end to end execution of special projects from inception, to planning, to execution with clear communication, outcomes, and responsibilities

• Drive process excellence and strategic connectivity within the Enterprise Transformation & People Solutions team

• Collaborate across the supported subfunctions on key strategic, business initiatives

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications

• 5+ years of work experience with a bachelor's degree with high academic achievement (preferably in fields of business, finance, economics, engineering, statistics, or another related field)
• Strong sense of commitment and accountability, possess a business-focus mindset, self-motivated to deliver work of the highest standard (i.e., strong attention to detail)
• Developed analytical and problem-solving skills with proficiency in data models and authoring of complex presentations (i.e., deep familiarity with tools like PowerPoint, Word, Excel, etc.)
• Demonstrated ability to work in a time-sensitive team environment with excellent interpersonal and communication skills

Additional Qualifications

• Experience in management consulting, business operations, or corporate strategy
• Experience in and/or significant exposure to the payments, financial services, or digital/technology industries preferred
• Strong project management and planning skills with ability to progress multiple priorities concurrently
• Excellent written and verbal communication skills with the ability to distill complex information into a compelling narrative, and in a variety of formats (ex. presentations, talking points, executive summaries, etc.)
• Keen eye for process improvement and operational efficiency
• Excellent analytical and problem-solving skills with demonstrated intellectual & analytical rigor
• Self-starter, results oriented individual with the ability to "roll up their sleeves" and handle numerous projects concurrently
• A team player and collaborator, able to work well with a diverse group of individuals in a matrixed environment, ranging from junior to executive level
• Ability to anticipate issues before they arise and work to proactively support resolution
• Advanced level of Excel, Word, Outlook and PowerPoint

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,500 to 191,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.