Lead Consultant

Job Purpose:

Through effective, professional Customer Relationship Management, consults with customers to understand their needs and how CPSS' services may identify and address their business problems/opportunities. Provides comprehensive research and analysis as well as leadership on individual and team work assignments, making decisions independently with some guidance from manager. Recommends creative and effective solutions for complex business problems or opportunities at line-of-business level. Directs the activities of other staff members on their team in topics such as, project management, direction, and analysis. May participate in the training and career development of staff. May assist department managers in day-to-day operations of the department.

Logistics:

This position is full-time (40 hours/week, 8 hours/day) Monday - Friday and is located at 105 New Way Road in Columbia, SC. There is the possibility for hybrid work once training is complete and performance standards are being met.

What You'll Do:

• Conducts in-depth quantitative and qualitative analysis of key cross-functional business processes within a specific business unit to provide business managers with critical data to make key tactical decisions.
• Identifies, researches, evaluates, and quantifies all aspects of a business solution or opportunity. Consults with corporation's managers from front line supervisors up to vice presidents engaged in design, development, communication, and implementation of said business solutions or opportunities.
• Conducts a comprehensive analysis that synthesizes disparate information, both internal (cross-business) and external (industry and competitive). May consult with customers in recommending a strategic solution to complex business issues/opportunities.
• Consults and collaborates with all levels of management (to include senior level executives) in facilitating and leading teams in providing analysis on industry, business trends, and key operations/functions to solve business problems and maximize opportunities.
• Manages one's own tasks in projects, a project team and/or leads multiple projects. Works with customers to negotiate and manage deadlines based on the requirements of the business. Determines, sets, and executes best direction in addressing business issues or opportunity by facilitating communication within business units.
• Directs activities of other staff members on their team on topics such as project management, direction, analysis. May provide guidance/leadership to staff pertaining to training/department initiatives. May assist department managers in day-to-day operations of the department.

To Qualify for This Position, You'll Need:

Required Education:

• A Bachelor's degree in a job-related field OR 4 years of job-related work experience OR
• An Associate's degree AND 2 years of job-related work experience.

Required Work Experience:

• 4 years of related work experience in organizational development, business analysis, process improvement (e.g. six sigma, reengineering), corporate/strategic planning, financial analysis, business systems analysis, business development, market/industry research or management of a business operation, in any business setting, including I/T.

Required Training:

• PAHM certification within 1 year of hire.

We Prefer You to Have:

• Knowledge of Microsoft Office applications.
• Business Planning: Experience helping business units envision key goals and methods to attain those goals.
• Business Improvement and Innovation: Experience with structured improvement and innovation methodologies to understand the current state, identify best opportunities,, execute action plans to enable success and achieve improvements.
• Business Change Implementation:Experience utilizing structured project and change management frameworks to drive strategic and tactical change.
• Business Learning and Development: Experience in developing tailored approaches to expand the mindset & capabilities of individuals/teams.
• Master's Degree in a related field (MHA, MBA, Operations Management, Industrial Engineering, Organizational Design, etc.).

What Blue Can Do for You:

Our comprehensive benefits package includes:

• 401(k) retirement savings plan with company match.
• Subsidized health plans and free vision coverage.
• Life insurance.
• Paid annual leave - the longer you work here, the more you earn.
• Nine paid holidays.
• On-site cafeterias and fitness centers in major locations.
• Wellness programs and a healthy lifestyle premium discount.
• Tuition assistance.
• Service recognition.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's moreinformation.

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