Care Coordinator - CCS

Job Summary

We are seeking a compassionate, organized, and dedicated Care Coordinator to join our team in supporting individuals living with mental health and/or substance use disorders. As a key member of our care team, you will play a central role in helping individuals work toward their goals, access resources, and overcome life's challenges.

This position is ideal for someone who is deeply passionate about making a difference, skilled in communication and documentation, and committed to walking alongside others in their recovery and wellness journey.

Essential Duties and Responsibilities

* Build trusting, respectful relationships with individuals, meeting them where they are emotionally and physically.

* Develop, implement, and monitor community treatment plans in collaboration with people served, natural supports, and recovery team.

* Coordinate support around accessing mental health, substance use, housing, medical, vocational, and other community services utilizing the CCS Service Array.

* Advocate for individuals' needs and ensure timely connection to appropriate supports.

* Maintain regular communication with people served through in-person visits, phone calls and written follow-ups.

* Coordinate with healthcare providers, therapists, case managers, and other community partners

* Track progress, update treatment plans, and document interactions accurately and thoroughly

* Empower individuals to build on their strengths and pursue self-identified goals.

* Provide psychosocial rehabilitation, symptom monitoring and management, and supportive coaching to people served

* Establish individuals' eligibility for CCS by using the Mental Health/AODA Functional Screen

* Respond with empathy and professionalism to crises and setbacks.

* Full-time hours 8-4pm, some flexibility, no nights, or weekends.

Required Qualifications

* Bachelor's degree in Social Work, Psychology, Human Services, or related field (Master's preferred but not required)

* One (1) year of experience working with individuals experiencing mental illness and/or substance use

* Valid driver's license, automobile, and insurance sufficient to meet agency requirements.

* Passion for mental health advocacy and belief in recovery and harm reduction models

* Must meet all the WCS employee requirements including references, criminal background checks, as well as an acceptable driving record per the terms of the agency's insurance.

Preferred Qualifications

* Bilingual abilities are a plus

Knowledge, Skills, and Abilities

* Communication - ability to provide information effectively with a diverse population - the people we serve, supervisor, colleagues, and program partners in writing and oral communications.

* Strong interpersonal and communication skills - verbal and written

* Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel, Teams).

* Proficiency in documentation, electronic records, and basic computer skills

* Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage multiple projects.

* Excellent organizational and time-management abilities

* Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.

* Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team.

* Teamwork - Ability to work as a team and participate productively while also managing independent contributing duties and responsibilities.

* Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.

* Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries.

* Ability to maintain professional boundaries and navigate complex systems

* Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including consumers, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.

* Empathy: Meeting people with compassion and without judgment.

* Reliability: Being dependable and consistent with the people you support and in documentation.

Required Qualifications

* Bachelor's degree in Social Work, Psychology, Human Services, or related field (Master's preferred but not required)

* One (1) year of experience working with individuals experiencing mental illness and/or substance use

* Valid driver's license, automobile, and insurance sufficient to meet agency requirements.

* Passion for mental health advocacy and belief in recovery and harm reduction models

* Must meet all the WCS employee requirements including references, criminal background checks, as well as an acceptable driving record per the terms of the agency's insurance.

Preferred Qualifications

* Bilingual abilities are a plus

Knowledge, Skills, and Abilities

* Communication - ability to provide information effectively with a diverse population - the people we serve, supervisor, colleagues, and program partners in writing and oral communications.

* Strong interpersonal and communication skills - verbal and written

* Technological Aptitude - Ability to use general technological skills throughout daily job i.e., Email, Internet, company specified systems, (ex. Microsoft 365, Windows, Word, Excel, Teams).

* Proficiency in documentation, electronic records, and basic computer skills

* Managing Priorities/Deadlines - Ability to maintain schedules, meet deadlines and manage multiple projects.

* Excellent organizational and time-management abilities

* Problem-Solving Skills - Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.

* Adaptability - Ability to manage change, deal with situations as they arise and work independently or as part of a team.

* Teamwork - Ability to work as a team and participate productively while also managing independent contributing duties and responsibilities.

* Motivation - Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.

* Professionalism - Ability to conduct oneself with a high level of integrity, ethics and boundaries.

* Ability to maintain professional boundaries and navigate complex systems

* Multicultural Sensitivity - The role involves working in the community and interacting directly with diverse populations, including consumers, partners, and service providers. As such, the employee must demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.

* Empathy: Meeting people with compassion and without judgment.

* Reliability: Being dependable and consistent with the people you support and in documentation.

PHYSICAL DEMANDS:

Position is mobile with some time spent in the community, including occasionally transporting individuals, home visits and attending meetings; driving throughout Milwaukee County; must be able to go up and down stairs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Noise levels range from low to medium. Work is performed in an office and community environment. Work is performed in the community including going into homes and other locations to serve adults enrolled in the CCS program. Hours average at least 40 hours per week. Travel is required. A flexible work schedule is required to meet the needs of staff and the people being served.