|
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Field Service Support Specialist
Location(s): Oakland, CA
Position Overview:
- We are seeking a Field Technology Support Coordinator to serve as the primary liaison between field employees and IT, ensuring seamless operation of field devices and resolving technical challenges. This role will focus on troubleshooting hardware/software issues, optimizing tablet performance, improving connectivity, and evaluating new technology solutions to enhance field operations.
Key Responsibilities:
Technical Support & Issue Resolution:
- Act as the first point of contact for field employees facing technical issues with tablets, mobile applications, and connectivity.
- Troubleshoot software, network, and hardware problems, escalating to IT when necessary.
- Work with IT teams to ensure timely resolution of field-related technical challenges.
Device Management & Optimization:
- Oversee the deployment, configuration, and maintenance of tablets used in the field.
- Ensure all devices are updated with the latest software, security patches, and configurations.
- Collaborate with IT to implement mobile device management (MDM) solutions for remote troubleshooting and control.
Connectivity & Network Support:
- Identify and resolve connectivity issues impacting field employees, including Wi-Fi, mobile networks, and VPN access.
- Work with IT and service providers to improve network performance in remote locations.
Evaluation & Implementation of New Hardware:
- Research and evaluate new tablets, ruggedized devices, and accessories to improve efficiency and durability for field use.
- Provide recommendations on hardware that aligns with operational needs.
- Coordinate testing and user feedback before large-scale deployment.
Field & IT Coordination:
- Serve as the bridge between field teams and IT, ensuring clear communication of technical needs and challenges.
- Organize training and knowledge-sharing sessions for field employees on using technology efficiently.
- Track recurring technical issues and work with IT to implement long-term solutions.
- Documentation & Reporting:
- Maintain records of technical issues, resolutions, and performance improvements.
- Provide reports on device performance, connectivity challenges, and recommended technology upgrades.
Qualifications & Experience:
- 3+ years of experience in IT support, field technology coordination, or a related role.
- Strong troubleshooting skills for hardware (tablets, rugged devices) and software.
- Familiarity with mobile device management (MDM) solutions.
- Experience coordinating with IT teams and end-users.
- Excellent communication and problem-solving skills.
Preferred:
- Experience with enterprise mobility solutions, connectivity troubleshooting, and IT ticketing systems.
- Knowledge of field operations and the unique technical challenges faced by field employees.
- Understanding of network infrastructure and mobile connectivity solutions (e.g., LTE, 5G, VPNs).
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
|
Ampcus, Inc
Apr 28, 2025