Product Support Engineer

POSITION SUMMARY

Develop and implement design solutions for products in the field and support all technical inquiries by the sales and service organizations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Support field technicians by troubleshooting electrical, mechanical, thermodynamic, hydraulic, and structural systems

Answer technical inquiries from outside sales offices

Review complex customer technical specifications for compliance

Perform root cause analysis and maintain statistical data for investigations of reported product deficiencies

Write technical service bulletins for field implementation

Monitor product demerit claims and liaise with project engineers and test technicians to develop solutions for customers

Develop and monitor test procedures consistent with design criteria for field use

Provide technical and design related feedback from sales and service to project engineers

Submit engineering change requests for the purposes of improving product design

Assist in writing and maintaining product technical manuals and datasheets

Assist in coordinating technical training for service technicians and customers

Other assignments as designated by Department Manager

QUALIFICATIONS AND EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer skills: Design software including AutoCAD and Solidworks, MRP system experience, Microsoft Office, Adobe Acrobat, Adobe Photoshop.

EDUCATION:

Bachelor's Degree in Mechanical Engineering or related field