We use cookies. Find out more about it here. By continuing to browse this site you are agreeing to our use of cookies.
#alert
Back to search results
New

Rooms Controller Front Office Full Time

Omni Hotels & Resorts
Amelia Island (Show on map)
Apr 28, 2025

Rooms Controller | Front Office | Full Time
Job Locations

US-FL-Amelia Island


Requisition ID
2025-122508

# of Openings
1

Category (Portal Searching)
Front Office Operations



Location

Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.

Omni Amelia Island Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.



Job Description

The role of the Rooms Controller - Front Office is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.



Responsibilities

* To be thoroughly acquainted with all check-in policies and procedures.

* To be experienced with various guest scenarios.
* To be familiar with all technical equipment related to the Front Desk.
* To be familiar with all hotel facilities and offerings.
* To understand the influence and importance of all departments on the Front Desk.
* Responsible for the training of new associates.
* Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
* Understand and be able to perform rooms control duties.
* Broad knowledge of Epitome, Synergy and Vingcard systems.
* Familiar with all reservation special packages.
* Understand all radio codes and emergency procedures.



Qualifications

* Attain a high propensity for customer service.
* Previous cash handling experience.
* Ability to stand for prolonged periods of time.
* May require working overnight shift.
* Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

Applied = 0

(web-94d49cc66-9tddw)