Director, Merchant Data, Product Development

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

The Global Data Office

With data being the fuel that drives our future - our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa's Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data-related businesses and capabilities.

Led by Visa's Chief Data Officer, the Global Data Office coordinates high-impact, complex, company-wide projects related to data business strategy, critical investments, policy development, and marketplace execution. Working closely with Visa's Chief Privacy Officer, the Technology organization, the wider data community, and the full set of Visa's global lines of business, the Global Data Office is evolving Visa's data-related work with momentum and enthusiasm. Driven by its commitment to trusted use of data, Visa is seeking enthusiastic leaders who are change-agents and passionate about the future of data around the world.

We are looking for a visionary Director of Product Management to lead the development and launch of our next-generation Merchant Data Platform. This platform transforms how we manage, enrich, and leverage merchant data, providing our businesses and partners with unparalleled insights and capabilities. Key responsibilities include developing comprehensive data strategies and implementing advanced technological processes. The role requires close collaboration with senior leaders across various departments to ensure alignment and integration of data management practices. You will define the product vision, strategy, and roadmap, and manage a high-performing team of product managers and data analysts to deliver exceptional results.

Essential Functions:

• Define and articulate the long-term vision and strategic direction for the Merchant Data Platform.
• Develop a comprehensive product road map that aligns with businesses objectives and market opportunities.
• Define and prioritize product requirements, user stories, and acceptance criteria to ensure the platform meets user needs and business goals.
• Lead the end-to-end product development life cycle, from initial concept and design through to development, testing, launch and post-launch optimization.
• Oversee critical features such as data ingestion, data quality, data enrichment, and data distribution to ensure the platform delivers high-quality and reliable data.
• Collaborate with engineering, data science, and other cross functional teams to ensure successful product delivery.
• Communicate product vision, strategy and Progress effectively to all stakeholders.
• Build and support strong relationships with key stakeholders, including internal teams and external partners.
• Define the data architecture and data governance strategy for the Merchant data platform.
• Implement best practices for data management, including data quality measurement, data enrichment processes, and data distribution mechanisms.
• Build, lead, and mentor a high-performing team of product managers and data analysts, fostering a culture of innovation, collaboration, and continuous improvement.
• Set clear performance expectations, provide regular feedback and coaching, and support professional development to ensure team members achieve their full potential.
• Monitor and analyze product performance metrics, using data-driven insights to identify areas for optimization and drive continuous improvement.
• Gather and incorporate feedback from stakeholders, including users and partners, to refine and enhance the product offering.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Basic Qualifications:

• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Minimum of 12 years of experience in an analytical field such as computer science, data science, finance, economics or adjacent areas.
• 5+ years of experience leading data management functions and related processes, like data engineers or data scientists
• 1+ years of experience with cloud technologies
• 5+ years of experience managing large, global and distributed teams to scope and deliver business outcomes preferably in a financial services of consulting setting
• Experience in merchant data, identity resolution and data matching. Ideal candidate will have a background in product management for data products, particularly in SMB data.
• Familiarity with payments, lending and consulting is a strong plus
• Fundamental and broad knowledge of common data management, data engineering tools and methodologies
• Expert knowledge of technology processes for data management (For e.g. Apache Spark, Postman, Artifactory, Python, Scikit Learn, Pandas, GitHub etc.)
• Strong written, verbal, and interpersonal skills needed to effectively communicate technical insights and recommendations with business customers and leadership team.
• Ability to work effectively within a large, matrixed organization
• Strong interpersonal skills with ability to develop and sustain relationships across levels and role types, influences and collaborates with all levels, functions and geographies
• Superior communication and problem-solving skills with a passion to get things done, learn and inspire peers and business partners to uplift skills and capabilities

Skills and Competencies:

• In-depth understanding of data strategy, data governance, and data management practices.
• Good business acumen to orient data management to business needs of clients, including experience in the payments space.
• Ability to translate data and technical concepts into requirements documents, business cases and user stories.
• Good understanding of agile working practices and related program management skills.
• Good communication and presentation skills with ability to interact with different cross-functional team members at varying levels
• Ability to learn new tools and paradigms as data continues to evolve at Visa and elsewhere.
• Demonstrated intellectual and analytical rigor, team oriented, energetic, collaborative, diplomatic, and flexible style.
• Intellectually curious and continuously striving to learn.
• Strong analytical and problem-solving skills with the ability to interpret complex data and analytics.
• Excellent leadership and team management skills, with a track record of developing and mentoring high-performing teams.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 196,000.00 to 284,450.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.