PSC Greeter

Job Title: PSC Greeter

Duration- 4 months

Location- 11611, Sheldon Rd, Tampa, Florida, United States, 33626

Shift- 6:30am- 3:30pm, M-F Rotating Saturday

Summary

Responsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume times.

Duties and Responsibilities

* Greet customers appropriately. Treat all customers in a courteous manner.

* Assists patients with kiosk sign-in, and ensures accuracy of same.

* Contacts clients to obtain patient orders.

* Handles customer inquiries.

* Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).

* Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.

* Demonstrates organizational commitment and values.

* Adheres to departmental and company policies.

* Reports on time to work, following attendance guidelines.

* Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.

* Use established protocols for reporting customer complaints.

* Ensures that HIPPA Compliance regulations are followed; uses test translation tables.

* Completes all required training.

* Assists with stocking of supplies.

* Other duties as required to meet the customer requirements.

* Completes special projects as requested by supervisor or manager.

Job Qualifications

Required Work Experience:

* One year customer service experience

Preferred Work Experience:

* Keyboard/data entry and PC experience

Physical and Mental Requirements:

* Prolonged standing/sitting

* Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.

* Talking

* Vision - requires constant mental visual attention to details.

* Walking

* Balancing Bending/Kneeling

* Pushing/Pulling

* Reaching/Twisting

Key word search:

data entry operator, clerk, typist, keyboarding, front office receptionist, clerical receptionist, medical customer service representative

Knowledge:

* Medical Terminology helpful, not required

Skills:

* Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.

* Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.

* Demonstrates good organization, communication, and interpersonal skills.

* Capable of handling multiple priorities in a high-volume setting.

* Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.

Education:

High School Diploma or Equivalent Required