About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Job Title: Assistant Manager
Job Type: Full Time
FLSA Status: Exempt
Grade: F
Function/Department: Health Plan and Healthcare Services
Reporting to: Manager - Operations
Pay Range: TBD
Essential Duties and Responsibilities (include but are not limited to):
*Accurately analyze work processes, systems, organizational function and Provide direction, leadership and mentoring
*Actively seeks to add value added options for the client.
*Mentor Six sigma projects
*Train eligible people on yellow belt, Green belt
*Building organizational DNA
*Data analysis
*Conducting Process Mapping Exercise
*Attends meetings and workshops, and participates on committees, as assigned.
*Performs miscellaneous job-related duties as assigned.
*Track and monitor process improvement savings
*Identifying client Value add projects and delivering the results
Skills Required:
* Ability to communicate effectively, both orally and in writing.
* Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
* Documentation skills.
* Ability to develop, plan, and implement short- and long-range goals.
* Skill in using a personal computer and related software applications.
* Microsoft Office Skills.
* Ability to investigate and analyze information and to draw conclusions.
* Ability to supervise and train staff, including organizing, prioritizing, and scheduling work assignments.
* Ability to gather data, compiles information, and prepares reports.
* Ability to foster a cooperative work environment.
* Employee development and performance management skills.
Experience and Training Guidelines;
* Any combination of experience and training that would likely provide the required knowledge and abilities in qualifying.
Education
* High school diploma or equivalent required
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.
Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.
Firstsource
Apr 28, 2025