Area Logistics Lead - Remote - Florida (Tampa, FL)

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

The Area Logistics Lead is a key field operations leader responsible for overseeing last-mile delivery performance within a designated territory. Reporting to the Regional Customer Logistics Manager (RCLM), the Area Logistics Lead will work hands-on with third-party logistics (3PL) providers, internal operations teams, and retail customers to ensure seamless execution of our Delivered Fresh Daily (DFD) logistics network.

The Area Logistics Lead plays a critical role in monitoring 3PL performance, auditing deliveries for quality, resolving customer issues, and supporting expansion efforts. This role requires a proactive, self-motivated leader who excels at building relationships and influencing outcomes without direct authority. This role will be the primary point of contact for addressing service challenges, coaching 3PL managers, and ensuring a consistently high-quality delivery experience.

A TASTE OF WHAT YOU WILL BE DOING:

• 3PL Performance Management: Build strong relationships with 3PL managers to drive operational excellence. Monitor carrier performance, ensuring compliance with service, cost, and quality expectations.
• Delivery Audits & Compliance: Conduct regular delivery audits at customer locations to ensure adherence to standards. Identify service gaps and implement corrective action plans with 3PL partners.
• Issue Resolution & Customer Support: Serve as the first point of contact for customer delivery issues. Work directly with store managers and 3PL partners to resolve problems quickly and effectively.
• Training & Development: Train 3PL managers on best practices for driver training, customer service, and operational efficiency. Occasionally ride along with drivers to reinforce expectations.
• Expansion & Growth Support: Assist in coordinating new customer launches within the territory, ensuring 3PL readiness and execution excellence.
• Performance Monitoring & Reporting: Leverage Power BI reporting, 3PL telematics, and other dashboards to track key performance metrics, identify trends, and recommend process improvements.
• 3PL Performance Management: Build strong relationships with 3PL managers to drive operational excellence. Monitor carrier performance, ensuring compliance with service, cost, and quality expectations.

Key Success Metrics

• On-time delivery performance and route compliance
• Customer satisfaction and complaint resolution speed
• 3PL training effectiveness and service consistency
• Delivery quality audit scores
• Cost efficiency within the territory

YOUR RECIPE FOR SUCCESS:

• Post secondary education in supply chain, or logistics strongly preferred.
• 4+ years of experience in logistics, transportation, or field operations, preferably in direct-store delivery (DSD) or grocery/convenience distribution.
• 2-5 years of management experience in a multi-site distribution, retail, or QSR environment preferred.
• Hands-on experience working with 3PL providers and understanding last-mile delivery challenges.
• Strong leadership, communication, and organizational skills.
• Strong relationship management skills with the ability to influence without direct authority.
• Ability to develop contingency plans and drive process improvements
• Proficiency in using logistics performance dashboards, including Power BI and telematics systems.
• Self-starter with the ability to prioritize tasks and manage time effectively across a large territory.

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Weekly Pay
• Career opportunities- we are growing!
• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• PTO
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:?

• Loving People:?
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities.? Check out our leadership mix here.?
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:?
• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.?
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.?
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.?
• Loving Planet:?
• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.?
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.?

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.