Telehealth Navigator - Community Supports

Excitement abounds at Heritage Behavioral Health Center!

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on patient care - regardless of the position they hold.

Why join us?

• We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
• We are expanding our primary care, mental health and substance use services to individuals in Central Illinois and beyond and are looking for dedicated staff to meet the needs of our clientele.
• Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
• Full-time employees receive 56 paid days off during their 1^st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2^nd year and continues to increase with tenure.
• We have expanded our employee insurance benefit offerings and made them more affordable.

At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

We are pleased to present the following position for your consideration:

Overview: Telehealth Navigator - Community Supports

The Telehealth Navigator will play a crucial role in supporting individuals participating in community support programs by facilitating their access to telehealth services. This position involves working directly within the community to assist clients in completing their Individualized Assessment and Treatment Plans (IATP) in collaboration with clinicians through telehealth sessions. The ideal candidate will have a strong commitment to enhancing access to behavioral health services and empowering individuals to achieve their wellness goals.

Core Responsibilities:

• Serve as a point of contact for clients participating in community support programs, providing guidance and support in accessing telehealth services.
• Assist clients in completing their IATPs with clinicians through scheduled telehealth sessions, ensuring they understand the process and goals.
• Educate clients about telehealth technology, helping them navigate any technical challenges to ensure successful participation in virtual sessions.
• Collaborate with clinical teams to ensure continuity of care and facilitate communication between clients and providers.
• Conduct outreach in the community to identify individuals in need of telehealth support, fostering relationships with local organizations and service providers.
• Maintain accurate records of client interactions, progress, and outcomes to inform ongoing support and service improvements.
• Advocate for clients by connecting them to additional community resources and support services as needed.
• Stay informed about best practices in telehealth and community support services to enhance client experiences.

Knowledge, Skills and Abilities:

• Must be able to work collaboratively with multiple programs and multidisciplinary team
• Ability to tolerate ambiguity, uncertainty, and change;
• Ability to navigate electronic health records;
• Ability to complete assigned duties while managing own schedule;
• knowledge of serious mental illnesses (SMI) and co-occurring chronic health conditions
• Must have the ability to lift up to 15 pounds on a regular basis

Education and/or Licensure Requirements:

1. A high school diploma or equivalent.
2. Minimum of 21 years of age.
3. A valid driver's license, reliable means of transportation, and proof of automobile insurance coverage are required.

Salary Range: $47,840 - $56,190 per year, dependent on education and experience

Heritage also offers the following with this position:

1. Generous vacation, sick and personal leave
2. WELLNESS days - 26 days per year (every other Friday off paid)
3. Paid holidays - 9 in 2025
4. Health Club/Fitness Reimbursement
5. Employee Assistance Program
6. Continuing education opportunities
7. Tuition assistance program
8. Agency provided life insurance and short-term disability policies
9. Retirement plans (401k and Roth)
10. Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. (The health insurance benefit includes substantial agency contribution towards the cost.)
11. We are a National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals). For more information, visit www.hrsa.gov.