Operations Assistant, Department of Residence Life and Housing

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

Essential Functions:

Office Operations

• Manages daily operations of the RL&H central office including opening and closing, and maintaining the security of the office through prompt customer service.

• Works with staff to greet visitors, answer multiple phone lines, and provide information to callers and visitors.

• Receives, sorts, and distributes incoming staff mail and packages.

• Manages department supplies, ordering as needed or requested.

• Responsible for the general upkeep of the department's mailroom, breakroom, and other shared areas.

Email Communication

• Aids in the overall management of the HelpScout platform.

• Assists in preparing and sending various communications on behalf of the office through Google Suite and Constant Contact.

Calendar Management

• Oversees the Angelou Hall conference room scheduling and keeps the calendar updated both online and outside the physical conference rooms.

• Assists in maintaining the RL&H Processes Calendar and the RL&H Front Desk Calendar.

• Maintains the out-of-office calendar for staff absences as requested by staff.

• In conjunction with other staff, maintains the division's On-Call Staff Calendar.

Systems

• Leads off-campus housing administrative processes, including address registration, off-campus orientation, and communication with off-campus students using StarRez, Google Suite, and Canva.

• Utilizes StarRez to update student profiles, address student concerns, and send out communication.

Other Functions:

• Provides administrative assistance to all areas of the office.

• Assists with office-wide processes throughout the year, such as move-in and housing selection.

• Assists with student lockouts as necessary.

• Assist in the review and updating of the department's website.

• Serves on department and divisional committees and workgroups as necessary.

• Other duties as assigned.

Required Education, Knowledge, Skills, Abilities:

• High school diploma with two years of related experience, or an equivalent combination of education and experience.

• Ability to communicate with a variety of constituents, both verbally and in writing.

• Ability to organize workflow and coordinate projects.

• Ability to interpret policy and procedures.

• Ability to work weekends and evenings as needed.

Preferred Education, Knowledge, Skills, Abilities:

• Experience in higher education and/or student housing.

Physical Requirements:

• Light walking.

• Occasional lifting or carrying equipment up to 30 lbs.

• Bending, stooping, reaching and climbing.

Environmental Conditions:

• No adverse environmental conditions expected.

Additional Job Description

Disclaimer:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by the employee's supervisor.

To help provide a safe learning and living community, Wake Forest University conducts background investigations and drug screens for all final candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce and encourages qualified candidates across all group demographics to apply. Wake Forest University is committed to providing access and reasonable accommodation in employment for individuals with disabilities.

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.eduor (336) 758-4700.