Senior Desktop Technician

We are pleased to announce an exceptional career opportunity for a Senior IT Desktop Support Technician to join our esteemed team and provide dedicated support at our facility in Tucson, AZ. This on-site position entails a comprehensive range of responsibilities, including the maintenance and support of various devices and systems, active collaboration with support teams, and participation in the implementation of new technology initiatives. The ideal candidate will demonstrate superior problem-solving abilities and possess an extensive background in desktop technologies and infrastructure support. An emphasis on courtesy and customer interaction is required.

Primary Responsibilities

• Advanced Troubleshooting and Technical Support: Provide advanced troubleshooting, problem solving, and on-site technical support for all levels of users in the office.
• Technology Environment Management: Create and maintain a technology environment that maximizes IT investments and supports all necessary business processes while ensuring excellent customer service levels and meeting both internal and external customer expectations.
• Client PC Support: Provide advanced support for all hardware/software computer deployments and related issues.

• Support and maintain LAN, break/fix services, software/hardware upgrades, patch management, Anti-Virus management, hardware image management, application installs, and user support and training.
• Analyze, test, implement, and support the rollouts of new client technologies, including PCs, laptops, tablets, printers/copiers and mobile endpoint devices.
• Analyze, troubleshoot, and support all aspects of client infrastructure, including PC hardware and software installs, video conferencing, wireless networking, TCP/IP, DNS, and DHCP client-based issues.
• Adhere to all company policies and procedures, such as Information Security, Communications Policy, Employee Code of Conduct, and Record Retention Policy.
• Maintain inventory of IT equipment, as well as documentation of procedures related to the IT area.
• Develop solutions for simple to complex user issues, whether hardware or software related.
• Create and maintain technical process and procedure documentation, as well as end-user documentation.
• Conduct R&D on new client technologies, including testing new models of endpoint devices as they are added to the environment.
• Complete other projects as assigned.

Required Skills

• An associate degree in IT or a related field or technical certification isstrongly preferred; Aminimum of a high school diploma is required.
• Education required (Note: Experience in lieu of education can be noted here if applicable. Be specific about the level of education and any degree requirements.)
• 5-7+ years of IT client support experience

Preferred Skills

• Associates degree in IT or a related field or technical certification strongly preferred; minimum high school diploma is required
• 5-7+ years of IT client support experience
• Ability to troubleshoot issues and come to a resolution
• Ability to provide technical guidance and support to others
• Strong working knowledge of TCP/IP, DHCP and DNS
• Must be proficient with Windows operating system, Microsoft Outlook, Mac IOS, Intune, and O365
• Ability to research computer related issues to resolve hardware and software problems
• Excellent time management, problem solving, troubleshooting and multi-tasking ability
• Ability to effectively communicate technical issues into laymen's terms both within IT and within all levels of the company.
• Experience in a production or manufacturing environment.