Medical Office Associate - Front Desk (4961) - Quincy

The occupant of this position provides full-time reception coverage, and switchboard coverage as necessary, and performs duties which enable day to day operations.

Patient Services85%

A. Perform reception duties, including greeting and checking in patients. Assemble forms for patients. Accurately enter and update demographic and insurance information, schedule appointments. Collection of insurance co-pays/balances on accounts.

B. Make sure all batches are complete and in open status on late night.

C. Send tasks with concise and accurate wording. Ensure follow up is completed.

D. Responsible for notifying patients by phone and/or written correspondence of clinic schedule changes.

E. Coordinate translators/language interpreters for special needs patients.

F. Maintains appointment status by entering no show and canceled appointments into Centricity Business. Forwards notification to nurse and/or medical assistant of appointment status and possible chronic abuse related to termination policy

G. Other duties as assigned.

Billing and Collections 15%

A. Responsible for the collection of copayments and payments at time of service. Accepts payments on account and prepayments, posting directly in scheduling system.

B. Responsible for daily reconciliation of cash box/credit card machine. Reviews daily log sheet for accuracy. Completes balancing and exiting batches in Centricity Business for daily reconciliation and deposit.

C. Responsible for visit insurance including accident/workers compensation related services.

D. Obtains all necessary information including insurance carrier, address, telephone number, claim number, and insurance adjuster. Completes appropriate forms and obtains patient signature & enters all information with patient scheduling system.

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months), from the categories below:
   1. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
   2. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
   3. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.