Administrative Manager

University Housing is a dynamic operation with an emphasis on high standards for administrative processes and excellent customer service. We are looking for someone to help manage customer service operations within the Conference & Events and Desk Services area of University Housing. This position will help to streamline administrative, hiring, and training activities for student and career staff.

• 10% Plans, implements, executes, and evaluates existing strategies and objectives for a program and makes recommendations to unit leadership for program or function enhancement
• 15% Identifies workflow needs, contributes to the development of strategic and operational solutions, allocates resources, and implements new or revised unit operational policies and procedures
• 15% May exercise supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 FTE or equivalent employees
• 15% Schedules logistics and secures resources for program activities across multiple work units to ensure optimum efficiency and compliance with appropriate policies, procedures, and specifications
• 15% Leads the development and preparation of periodic reports and financial statements, and records progress, status, or other special reports for leadership or external agencies
• 5% May assist in the development and monitoring of the unit or program budget and approve unit expenditures
• 5% Contributes to the preparation of proposals for funding and/or funding continuation from outside sponsors
• 20% Hire, train, and supervise student staff

• Demonstrates and role models exceptional customer service.
• Provides support and assist as needed in the implementation of plans and procedures in the event of an emergency.
• Serves as a hearing officer and Designated Discipline Representative.
• Ensures processes and procedures are efficient and consistent
• Assists with financial audits, billing, and refunds.

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Required
Bachelor's Degree, or equivalent professional experience, in the fields of higher education, hospitality, event management, communications, or a related field.

Required Qualifications:
- 3 years supervision experience
- At least 3 years of post-bachelor's degree experience in hospitality or higher education

Preferred Qualifications:
- Experience working with residence hall front desk operations
- Experience working within a university housing setting
- Experience work with StarRez, SharePoint and/or When2Work preferred
- Financial experience

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Ongoing/Renewable

Minimum $71,200 ANNUAL (12 months)
Depending on Qualifications
This is a full-time appointment. The starting annual salary is $71,200 or higher based on qualifications and includes a competitive retirement and benefits package.

Primary schedule for this position is 7:45am - 4:30pm, Monday through Friday. Schedule will be determined upon hire. Schedule alterations as operation and position expectations demand.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of employer sponsorship) on or before the effective date of appointment.

University Housing may communicate with you about your application status using a text messaging service. To opt-out please reply "STOP" to text messages received or contact University Housing HR at hr@housing.wisc.edu or 608-262-2766. Message and data rates may apply.

Please submit a resume and cover letter within the online application system. In the cover letter please address your experience as it relates to this position.

Online applications must be received by 11:55pm on the deadline listed. We are unable to consider incomplete application materials. Applications for this position may be considered for future vacancies in this title within University Housing, including those which may have a different work schedule and/or requirements from this vacancy.

Katie Smart
katie.smart@housing.wisc.edu
608-262-6111
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Administrative Manager(AD005)

A85-UNIVERSITY HOUSING/EVENT MANAGEMENT

Academic Staff-Renewable

313894-AS