Operations Supervisor

Operations Supervisor

JOB SUMMARY
The Supervisor Operations is responsible for overseeing day-to-day operations which may
include staffing, scheduling, ensuring maintenance of equipment and supplies, internal
communications, budgetary considerations, outside agency interface, and community relations.

ESSENTIAL FUNCTIONS/DUTIES
* Supervise, direct, and develop field staff to provide the highest possible level of patient
care.
* Maintain quality field operations through daily contact, oversight, communication, and
evaluation.
* Act as a liaison between the company and its patients, public safety agencies, training
institutions, hospital representatives, and other applicable personnel.
* Mentor employees, conduct performance evaluations, provide disciplinary actions to
assigned personnel, and facilitate individual and team development to drive positive
results.
* Work with other members of the Management and Supervisory team to minimize
problems, correct staffing and scheduling issues, and continuously improve service.
* Participate in the development, formulation, modification, and implementation of
department policies, standards, regulations, and general operating guidelines and
procedures associated with EMS delivery.
* Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate
shift bids. Cover open shifts with appropriate employee assignments or by filling in as
needed.
* Supervise the effective operation, utilization, and maintenance of medical apparatus and
equipment.
* Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring
that it is reconciled timely on a daily basis.
* Thoroughly investigate incidents and complaints involving assigned units or personnel
and resolve in the best manner possible.
* Prepare reports and manage projects as assigned by the Operations Manager.
* Assure that all necessary payroll is properly completed and submitted in a timely manner.
* Assist with and engage in the recruitment and training of new employees.
* Maintain employee training records and track employee certifications/accreditations for
compliance.

QUALIFICATIONS
* Minimum 3 years of EMS field experience.
* Prior FTO or other leadership/supervisory experience preferred.
* High School Diploma or Equivalent (GED), with some advanced education preferred.
* EMT/Paramedic Certification.
* State Driver's License with driving record in compliance with GMR's Safety &
Driving policy
* BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our benefit options.